Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Leticia Byrd

Colorado Springs,CO

Summary

As customer service professional, adept in fostering positive customer experiences and driving sales growth. Known for excellent interpersonal skills and adaptability in dynamic environments. Team-oriented with strong focus on achieving collective goals and ensuring customer satisfaction.

Overview

8
8
years of professional experience

Work History

Patient Service Representative

Clinicas Del Camino Real
05.2024 - Current
  • Participated in ongoing training programs related to HIPAA compliance, maintaining up-to-date knowledge on regulatory requirements.
  • Verified insurance eligibility and coverage for patients.
  • Handled sensitive patient concerns with professionalism and empathy, fostering an atmosphere of trust within the clinic.
  • Filed and maintained patient records in accordance with HIPAA regulations.
  • Reduced no-show rates through consistent appointment reminder calls, leading to improved clinic productivity.
  • Provided compassionate support for patients facing financial challenges, assisting them in navigating available resources and payment options.
  • Answered incoming calls, scheduled appointments and filed medical records.

Manager

Panera Bread
08.2020 - 06.2023
  • Managed and motivated employees to be productive and engaged in work.
  • Accomplished multiple tasks within established timeframes.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Maximized performance by monitoring daily activities and mentoring team members.
  • Controlled costs to keep business operating within budget and increase profits.
  • Oversaw inventory management, optimizing stock levels, and reducing waste.
  • Boosted employee morale and reduced turnover through development and implementation of comprehensive rewards and recognition program.

Account Services Specialist

National Credit Services
04.2017 - 04.2019
  • Negotiated favorable contract terms on behalf of clients by leveraging strong analytical skills and industry knowledge.
  • Reduced past-due balances by implementing effective collection strategies tailored to the specific circumstances of each case.
  • Assisted clients with onboarding procedures, ensuring smooth transitions and minimizing disruptions to their operations.
  • Implemented innovative solutions for improving operational efficiency within the Account Services department while maintaining a high level of customer service quality standards.
  • Improved client satisfaction by efficiently addressing and resolving account-related issues.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Exceeded performance metrics consistently, earning recognition as a top performer within the team.
  • Managed high-volume call center operations, ensuring efficient handling of customer inquiries and concerns.

Education

Arlington High School
Arlington, WA
06-2013

Skills

  • Customer service
  • HIPAA compliance
  • Insurance verification
  • Office administration
  • Document filing
  • Conflict resolution
  • Verbal and written communication
  • Phone etiquette
  • Active listening
  • Data entry
  • Critical thinking
  • Goal oriented

Languages

Spanish
Native or Bilingual

Timeline

Patient Service Representative

Clinicas Del Camino Real
05.2024 - Current

Manager

Panera Bread
08.2020 - 06.2023

Account Services Specialist

National Credit Services
04.2017 - 04.2019

Arlington High School

Similar Profiles

CREATE PROFILE