Leticia Calderon
Kansas City,MO
Overview
16
16
years of professional experience
Work History
Order Processor
Hallmark Cards Distribution Center
08.2020 - 04.2024
- Enhanced customer satisfaction by ensuring accurate and timely order fulfillment.
- Received and followed pick sheets to gather merchandise for customer orders.
- Double-checked customer orders and information before filling out order forms to prevent unnecessary delays and errors.
Order Processor
Quest Diagnostics
03.2018 - 05.2020
- Maintained a high level of accuracy while entering orders into the system, ensuring proper test being processed.
- Processed customer orders in line with established policies and procedures.
- Handled high-volume periods with ease, maintaining consistent performance under pressure.
Customer Service Cashier
Price Chopper
05.2008 - 03.2017
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Processed customer orders and accurately handled payment transactions.
- Counted money in drawers at beginning and end of each shift.
- Balanced cash registers accurately at the end of each shift, minimizing discrepancies and errors.
- Utilized POS system to handle customer cash and credit card transactions.
Education
Medical Assistant Certification - Medical Assisting
Concorde Career College
Kansas City, MO08.2013
High School Diploma -
Bishop Ward High School
Kansas City, KS05.2010
Skills
- Data entry skills
- Order Picking
- Customer Service
Timeline
Order Processor
Hallmark Cards Distribution Center
08.2020 - 04.2024
Order Processor
Quest Diagnostics
03.2018 - 05.2020
Customer Service Cashier
Price Chopper
05.2008 - 03.2017
Medical Assistant Certification - Medical Assisting
Concorde Career College
High School Diploma -
Bishop Ward High School