Leticia Calderon
San Antonio,TX
Summary
Skilled in property management and customer service, I enhanced tenant satisfaction and retention at Burbank Housing Management by implementing feedback-driven improvements and efficient maintenance programs. Expert in Yardi software and adept at fostering community, my proactive approach ensured timely rent collection and reduced repair costs, significantly contributing to property performance.
Personable and organized with talent for effective team coordination and problem-solving. Possesses solid grasp of operational procedures and excels in managing daily tasks and customer interactions. Ready to drive efficiency and support organizational goals through proactive leadership and strategic planning.
Overview
22
22
years of professional experience
Work History
Assistant Manager
Valiant Residential
07.2022 - Current
- Worked with maintenance staff to complete timely repairs and enhancements.
- Inspected units before and after tenant moves to write effective leases and determine charges or readiness for new tenants.
- Received and processed resident payments, and updated system accounts with latest information.
- Supported property manager by preparing monthly reports that tracked occupancy, rent collection, and budget performance.
- Processed applications efficiently by verifying income documentation, credit history checks, criminal background screens, ensuring compliance with fair housing regulations at all times.
- Collected rental payments from residents and kept meticulous records of delinquent accounts.
- Inspected buildings, vacant units, and common areas regularly to identify repairs needing immediate attention.
- Enhanced tenant satisfaction by addressing concerns promptly and maintaining open lines of communication.
- Met with residents to gather information and develop effective solutions.
Resident Property Manager
Burbank Housing Management
03.2003 - 07.2020
- Improved resident retention rates by proactively addressing concerns and implementing feedback-driven improvements.
- Implemented preventative maintenance programs, reducing overall repair costs and extending the life of property assets.
- Oversaw move-in and move-out processes, coordinating with tenants and vendors for seamless transitions.
- Provided excellent customer service by addressing tenant inquiries or concerns promptly and professionally.
- Developed strong relationships with residents to foster a sense of community within the property.
- Maintained organized records of leases, maintenance requests, rent payments, and other property-related documentation for easy reference and accurate reporting.
- Streamlined rent collection process, ensuring timely payments and minimizing delinquencies.
- Improved tenant satisfaction by addressing maintenance requests promptly and efficiently.
Skills
- Customer service
- Resident relations
- Money handling
- Property inspections
- Decision-making
- Eviction procedures
- Problem-solving
- Rent collection
- Time management
- Property management expertise
- Yardi software
Languages
Spanish
Native or Bilingual
Timeline
Assistant Manager
Valiant Residential
07.2022 - Current
Resident Property Manager
Burbank Housing Management
03.2003 - 07.2020
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