Leticia Camacho-Ellison
Chicago,Illinois
Summary
911 dispatch skills include multitasking and being able to work with multiple communities as well as at a fast-paced environment. Proficient in tasks related to being a medical assistant and reception for medical facilities. Work well with patients, nurses and doctors. I thrive in a fast-paced environment and am able to shift gears as the situation arises. Friendly, straightforward and calm under pressure. Experienced and proficient in diffusing situations and in dealing with a patient/citizens that is emotional or aggressive. Committed professional with a solid history of accomplishment in helping people handle emotionally-charged, life-threatening and dangerous situations. Knowledgeable about dispatch procedures and policies.
Overview
28
28
years of professional experience
Work History
911 Dispatcher / Telecommunicator
Cicero Consolidated Dispatch
05.2022 - 05.2024
- Receive and prioritize calls and complaints from the public concerning crimes, fires and emergencies and question the caller to determine the nature of the problem
- Entered information into CAD System verifying the location and determining the appropriate responder
- Dispatch personnel and equipment to the scene of emergency while maintaining radio contact and computer screen in order to determine available units
- Maintained verbal contact with caller for the purpose of updating in-progress calls and continually updating responding units
- Performed historical data and background searches in order to safeguard the responding emergency personnel and citizens
- Organized, processed and disseminate information via two-radio
- Performed computer record searches checked warrant status on field detainees and in custody suspects, confirmed and abstracted warrant information and provided information to other agencies and field officers.
- Relayed latest information to first responders via electronic means, telephone calls, and radio responses.
- Completed appropriate forms and radio announcements for police department needs such as BOLO requests.
- Offered friendly and efficient service to customers, handled challenging situations with ease.
- Routed calls to police, fire, and ambulance service to meet individual call needs.
- Proved successful working within tight deadlines and a fast-paced environment.
- Received public emergency and non-emergency calls and supervised response prioritization in order to effectively dispatch official units such as police, fire, and EMS while tracking data in real-time environments.
911 Dispatcher/Telecommunicator
NorComm
01.2010 - 05.2022
- Receive and prioritize calls and complaints from the public concerning crimes, fires and emergencies and question the caller to determine the nature of the problem
- Entered information into CAD System verifying the location and determining the appropriate responder
- Dispatch personnel and equipment to the scene of emergency while maintaining radio contact and computer screen in order to determine available units
- Maintained verbal contact with caller for the purpose of updating in-progress calls and continually updating responding units
- Performed historical data and background searches in order to safeguard the responding emergency personnel and citizens
- Organized, processed and disseminate information via two-radio
- Performed computer record searches checked warrant status on field detainees and in custody suspects, confirmed and abstracted warrant information and provided information to other agencies and field officers.
- Relayed latest information to first responders via electronic means, telephone calls, and radio responses.
- Completed appropriate forms and radio announcements for police department needs such as BOLO requests.
- Offered friendly and efficient service to customers, handled challenging situations with ease.
- Routed calls to police, fire, and ambulance service to meet individual call needs.
- Proved successful working within tight deadlines and a fast-paced environment.
- Received public emergency and non-emergency calls and supervised response prioritization in order to effectively dispatch official units such as police, fire, and EMS while tracking data in real-time environments.
Medical Assistant & Receptionist
Women's Doc, formerly Your Doc
02.2006 - 04.2008
- Charted medical history and vitals
- Performed blood draws and tested urine samples for the lab
- Basic laboratory procedures including: specimen collection, venipuncture, urinalysis, aseptic technique, sterilization procedures (hot and cold)
- Skilled in injections; intradermal, intramuscular, subcutaneous
- Ability to perform accurate EKG's
- Basic first aid and life support including CPR/AED for adults, children and infants; wound care, ambulatory assisting (crutches, gait belt, walker, cane)
- Exam room set up and assisting with in office procedures and examinations
- General knowledge of medical insurance including coding (ICD-9 and CPT-4) and billing procedures
- Trained in OSHA and HIPAA protocol and guidelines for healthcare facilities
- Greeting patients, answering phones and assessing their needs
- Managed scheduling for doctor appointments and clinic procedures
- Entering billing info for surgeries and deliveries
- Entering all insurances into the computer/demographic
- Verifying insurances for patients
- Collecting co-pays, deductibles and balances
- Managed inventory for office and medical supplies
- Kept the office organized and clean
- Scheduled office procedures for doctors with hospitals and managed doctors' schedules.
Medical Assistant
Access Health Center Sullivan Health Center
04.2006 - 06.2006
- Performed medical assistant and reception duties for internship.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Documented vital signs and health history for patients in clinic and hospital environments.
Bill Collector
Nationwide Credit
01.1996 - 01.2004
- Responsible for billing and invoicing on new receivables and making routine collection calls.
Education
Medical Assistant Diploma -
Lincoln Technical Institute
Melrose Park, Illinois07.2006
General Studies -
Wright College
Chicago, Illinois01.2001
High School Diploma -
Downers Grove South High School
Downers Grove, Illinois01.1994
Skills
- Information documentation
- Public Safety Awareness
- Teamwork and Collaboration
- Problem-Solving
- Computer Skills
- Works Well Under Pressure
- Active Listening
- Crisis Management
- Stress Tolerance
- Typing Speed
- Memory retention
- Decision-Making
- Critical Thinking
Professionalreferences
- Heather Buhle, Supervisor, 708-431-6069, hbmagoo2@sbcglobal.net, 5303 West 25th Street, Cicero, Illinois, 60804
- Marcus Ellison, Cicero Police Officer, 708-577-3804, batlaw207@yahoo.com
- Melissa Petrus, Chicago Police Officer, 708-903-5762, mpetrus90@gmail.com
References
- Maribel Lopez, Owner of Vision Starts, LLC., 773-627-3389, maribel@visionstarts.com
- Miriam Rodriguez, Chicago Firefighter, 773-456-0507, bombera567@yahoo.com
Timeline
911 Dispatcher / Telecommunicator
Cicero Consolidated Dispatch
05.2022 - 05.2024
911 Dispatcher/Telecommunicator
NorComm
01.2010 - 05.2022
Medical Assistant
Access Health Center Sullivan Health Center
04.2006 - 06.2006
Medical Assistant & Receptionist
Women's Doc, formerly Your Doc
02.2006 - 04.2008
Bill Collector
Nationwide Credit
01.1996 - 01.2004
Medical Assistant Diploma -
Lincoln Technical Institute
General Studies -
Wright College
High School Diploma -
Downers Grove South High School
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