Leticia Cantu
Coolidge,AZ
Summary
Driven by a results-focused approach, I leveraged my problem-solving abilities and Microsoft Excel expertise at Frito-Lay to enhance service quality and efficiency. My strong communication skills and commitment to workplace cleanliness standards significantly improved customer satisfaction and operational productivity, showcasing my ability to lead and innovate in fast-paced environments. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Overview
11
11
years of professional experience
Work History
Administrative Parts
Frito-Lay
07.2020 - Current
- Maintained clean and organized cart storage areas for enhanced customer experience and staff functionality.
- Monitored inventory levels, ordering additional carts as needed to meet customer demand and store capacity requirements.
- Coordinated with vendors for timely delivery of replacement parts, minimizing downtime due to damaged equipment.
- Developed key performance indicators for the carts department, driving continuous improvement efforts in service quality and efficiency.
Auto Palletizer
Frito Lay
- Troubleshot equipment malfunctions promptly, ensuring minimal disruption to production schedules.
- Demonstrated strong attention to detail while overseeing the assembly of boxes or trays prior to palletizing operations, ensuring consistent results across all packaged items.
- Enhanced production efficiency by maintaining and operating palletizing equipment properly.
- Collaborated with team members to optimize workflow and improve overall productivity.
- Assisted in training new Palletizer Operators, sharing expert knowledge to enhance their skills and performance.
Warehouse Worker
Tractor Supply Distribution Center
03.2018 - 07.2019
- Loaded, unloaded, and moved material to and from storage and production areas.
- Consistently lifted materials weighing as much as [Number] pounds.
- Maintained clean workspaces by enforcing strict housekeeping guidelines for storage areas, dock bays, and equipment zones.
- Reduced order processing times with streamlined picking, packing, and shipping procedures.
Store Manager
Family Dollar
08.2013 - 01.2018
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Assisted with hiring, training and mentoring new staff members.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Approved regular payroll submissions for employees.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
Education
GED -
Central Arizona College
Coolidge, AZ01.2015
Skills
- Workplace Cleanliness Standards
- Stacking and Staging
- Warehouse safety knowledge
- Strong Communication Skills
- Forklift Operation Expertise
- Customer Service
- Problem-solving abilities
- Customer Relations
- Computer Proficiency
- Microsoft Excel
- Client Relations
- Customer satisfaction measurement
- Microsoft Outlook
- Scheduling
- Account Management
Timeline
Administrative Parts
Frito-Lay
07.2020 - Current
Warehouse Worker
Tractor Supply Distribution Center
03.2018 - 07.2019
Store Manager
Family Dollar
08.2013 - 01.2018
Auto Palletizer
Frito Lay
GED -
Central Arizona College
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