LETICIA CARRILLO-GUZMAN
Modesto,CA
Summary
Provided financial operations and account servicing to support financial advisors and enable service delivery for consumer and small-business clients and internal business partners in fast-paced, highly regulated settings.
Overview
1
1
Language
1
1
Certification
22
22
years of professional experience
Work History
Client Associate
Wells Fargo Advisors
Modesto, CA
09.2022 - 07.2026
- Provided comprehensive client-service and operational support to Financial Advisors while assisting with account servicing, documentation, administrative functions, and day-to-day business operations.
- Supported Financial Advisors with client-service and operational activities by telephone, direct interaction, and written correspondence.
- Serviced client accounts and assisted with account-related requests while maintaining professionalism, accuracy, and confidentiality.
- Prepared and processed forms, account documentation, and other operational materials.
- Researched account inquiries and operational issues and worked toward timely and appropriate resolution.
- Performed administrative functions supporting Financial Advisors and daily branch operations.
- Established and maintained organized files and documentation in accordance with firm and regulatory requirements.
- Processed annuity contracts and associated documentation for Financial Advisors.
- Assisted with itemized expense reports and related administrative responsibilities.
- Coordinated multiple priorities while maintaining attention to detail and service standards.
- Communicated effectively with clients, Financial Advisors, and internal partners to facilitate account servicing and resolve issues. - Applied knowledge of financial-services procedures and operational requirements to support accurate and efficient client service.
- Coordinated with other departments on operational tasks such as billing or shipping orders.
- Maintained accurate records of client accounts and transactions.
- Resolved client issues quickly and professionally, escalating as needed.
- Drafted correspondence for both internal and external stakeholders.
- Resolved customer inquiries and complaints in a timely manner.
- Processed financial transactions and maintained records of customer accounts.
- Communicated effectively with internal departments regarding client requests or inquiries related to their brokerage activities.
- Assisted customers with opening new accounts and transferring funds between accounts.
- Maintained accurate records of customer accounts, transactions and balances.
- Generated reports on account activity for senior management review.
- Developed strong relationships with clients through proactive communication and follow-up.
Licensed Child Care Provider / Business Owner
Honeybzzz Childcare
Modesto, CA
01.2017 - 01.2021
- Owned and operated a licensed childcare business, independently managing daily operations, customer relationships, scheduling, recordkeeping, compliance, and business responsibilities.
- Managed day-to-day operations of a licensed childcare business serving children ages 0-12.
- Maintained business records and documentation in accordance with licensing requirements.
- Managed schedules, daily routines, supplies, meals, activities, and operational priorities.
- Built strong relationships with parents through consistent communication, professionalism, and responsive service.
- Maintained records documenting children's development, routines, interests, and activities.
- Planned and implemented educational and age-appropriate developmental activities.
- Communicated with parents regarding daily activities, progress, routines, and individual needs.
- Maintained a safe, organized environment while adhering to applicable licensing guidelines.
- Demonstrated independent decision-making, accountability, organization, and problem-solving as a business owner. - Balanced multiple responsibilities while maintaining high standards of service and care.
Relationship Banker
Bank of America
Modesto, CA
01.2012 - 01.2017
- Managed consumer and small-business client relationships while providing needs-based financial guidance, account support, and coordination with specialized banking partners.
- Built and maintained long-term relationships with consumer and small-business clients.
- Conducted needs-discovery conversations to understand financial goals and identify appropriate products and services.
- Connected clients with banking, small-business, mortgage, investment, and other financial specialists.
- Delivered personalized service while balancing client needs, operational requirements, and business objectives.
- Supported audit preparation and operational readiness by maintaining accurate documentation and following established procedures.
- Researched and addressed client questions and account-service needs.
- Protected confidential client information and adhered to applicable policies, procedures, and regulatory requirements.
- Used strong communication and relationship-management skills to create positive client experiences.
- Managed competing priorities in a fast-paced branch environment.
Personal Banker
Wells Fargo Bank
Houston, TX
01.2007 - 01.2011
- Provided financial and credit services while developing customer relationships and supporting banking business objectives.
- Developed and maintained customer relationships through personalized service and proactive follow-up.
- Identified customer financial needs and discussed appropriate banking and credit products and services.
- Used customer profiling and analysis tools to support needs-based conversations.
- Conducted outbound calls and customer follow-up activities.
- Collaborated with internal partners to address customer needs and provide appropriate solutions.
- Maintained compliance with bank policies, procedures, and operational standards.
- Balanced customer service, relationship development, and business objectives.
Customer Service & Sales Representative
Wells Fargo Bank
Stockton, CA
01.2005 - 01.2007
- Provided customer service and banking support in a high-volume financial-services environment.
- Assisted customers with account questions, service needs, and banking products.
- Identified customer needs and provided appropriate solutions and referrals.
- Delivered professional and responsive customer service.
- Maintained accurate customer information and documentation.
- Managed multiple customer requests while maintaining accuracy and professionalism.
- Followed established banking procedures and operational standards.
Education
Certification - Early Childhood Education (AECE)
Modesto Jr College
Modesto, CASkills
- Client Relationship Management
- Customer Service & Client Experience
- Client Needs Discovery
- Relationship Building
- Customer Issue Resolution
- Written & Verbal Communication
- Cross-Functional Collaboration
- Financial Services Operations
- Banking Operations
- Financial Advisor Support
- Account Research
- Account Documentation
- Annuity Processing
- Financial Forms & Documentation
- Expense Reporting
- Operational Support - Regulatory Requirements
- Audit & Operational Readiness
- Confidential Information
- Administrative Support
- Data Entry & Record Management
- Organization & Prioritization
- Problem Solving
- Business Acumen
- Multitasking
- Time Management
- Team Collaboration
- Microsoft 365
- Microsoft Word
- Microsoft Excel
- Outlook
- OneNote
- Workday
- Digital Documentation
- Office Technology
Personal Information
Availability: Open to Remote Opportunities
Certification
Securities Industry Essentials
Languages
Spanish - Advanced
Remote Preferences
Open to Remote Opportunities
Additional Qualifications
- Bilingual: English & Spanish
- Financial Services Experience: 20+ years
- Corporate Experience: 25+ years
- Industries: Wealth Management | Banking | Financial Services | Client Service | Business Operations | Childcare Business Ownership
Core Competencies
Client Relationship Management, Customer Service & Client Experience, Client Needs Discovery, Relationship Building, Client Account Servicing, Customer Issue Resolution, Written & Verbal Communication, Cross-Functional Collaboration, Financial Services Operations, Banking Operations, Financial Advisor Support, Account Research, Account Documentation, Annuity Processing, Financial Forms & Documentation, Expense Reporting, Operational Support - Regulatory Requirements, Audit & Operational Readiness, Confidential Information, Administrative Support, Data Entry & Record Management, Document Management, Process Coordination, Process Improvement, Organization & Prioritization, Problem Solving, Business Acumen, Multitasking, Time Management, Team Collaboration
Timeline
Client Associate
Wells Fargo Advisors
09.2022 - 07.2026
Licensed Child Care Provider / Business Owner
Honeybzzz Childcare
01.2017 - 01.2021
Relationship Banker
Bank of America
01.2012 - 01.2017
Personal Banker
Wells Fargo Bank
01.2007 - 01.2011
Customer Service & Sales Representative
Wells Fargo Bank
01.2005 - 01.2007
Certification - Early Childhood Education (AECE)
Modesto Jr College