Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Leticia Castaneda

Imperial,CA

Summary

Diligent Caregiver focused on providing optimal support to clients through personalized assistance and care required to manage diverse medical conditions. Proficient in organizing medications, doctor appointments and personal activities. Caring, organized and friendly with excellent interpersonal skills.

Overview

5
5
years of professional experience

Work History

Caregiver

IHHS
05.2021 - Current
  • Assisted clients with daily living needs to maintain self-esteem and general wellness.
  • Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
  • Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
  • Built strong relationships with clients to deliver emotional support and companionship.
  • Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
  • Maintained clean personal areas and prepared healthy meals to support client nutritional needs.
  • Assisted patients with self-administered medications.
  • Transported individuals to events and activities, medical appointments, and shopping trips.

Call Center Representative

Rady Children's Hospital
01.2021 - 02.2023
  • Responded to customer calls and emails to answer questions about products and services.
  • Adhered to company policies and scripts to consistently achieve call-time and quality standards.
  • Placed outbound customer service or customer satisfaction calls to follow up on issues.
  • Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
  • Attended telephone skills and program information training sessions to boost aptitude.
  • Sought out extra training opportunities to enhance customer relationship management abilities.
  • Responded to customer requests, offering excellent support and tailored recommendations to address needs.

Referral Coordinator

Neurosciences & Surgery Center Of Imperial Valley
01.2019 - 01.2021
  • Processed referral requests from patients, doctors and other health care professionals.
  • Responded to patient inquiries to offer timely updates regarding referral status.
  • Called insurance companies to get precertification and other benefits information on behalf of patients.
  • Monitored referrals to foster timely completion and followed up with physicians to facilitate.
  • Assisted with completion of referral forms and verified data accuracy and completion
  • Scheduled appointments with specialists on behalf of clients.
  • Facilitated referrals to other healthcare providers and resources to bridge service gaps.
  • Communicated with patients, ensuring that medical information was kept private.

Education

High School Diploma -

Imperial Pathways Charter School
El Centro, CA

High School Diploma -

Colegio De Bachilleres Del Estado De BC
Mexicali, BC
06.2007

Skills

  • Dining Room Support
  • Personal Care Assistance
  • Sanitizing Surfaces
  • Medical Reminders
  • Medical Records Management
  • Multitasking and Organization
  • Communication Assistance
  • ADLs Assistance
  • Medication Administration
  • Client Documentation
  • Bedsore Prevention
  • Ability to Lift
  • Strong Ethics
  • Attentive to People
  • Bathing and Dressing
  • Companionship and Emotional Support
  • PPE Usage
  • Housekeeping
  • Independent Living
  • Running Errands
  • Caregiver and Family Support
  • Status Updates
  • Community Activities
  • Developing Client Trust
  • Time Management

Languages

Spanish
Full Professional

Timeline

Caregiver

IHHS
05.2021 - Current

Call Center Representative

Rady Children's Hospital
01.2021 - 02.2023

Referral Coordinator

Neurosciences & Surgery Center Of Imperial Valley
01.2019 - 01.2021

High School Diploma -

Imperial Pathways Charter School

High School Diploma -

Colegio De Bachilleres Del Estado De BC

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Leticia Castaneda