Leticia Castaneda
El Cajon,CA
Summary
Hospitality professional prepared for this role with comprehensive experience in high-energy environments. Proven ability to create memorable guest experiences and maintain well-organized bar area. Reliable team player and adaptable to changing needs, showcasing skills in mixology and customer interaction.
Overview
12
12
years of professional experience
Work History
Bartender
Canyon Club
01.2023 - Current
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Collaborated with kitchen staff to ensure timely service during peak hours, enhancing overall efficiency.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
- Upsold menu items to customers, driving up per sale revenues and maximizing profits.
Bartender
Cabo Tacos and Beer
10.2020 - 01.2023
- Maintained cleanliness and organization of bar area, adhering to health and safety standards.
- Assisted in training new staff on bartending techniques and customer service protocols.
- Collaborated with kitchen staff to synchronize drink orders during peak service times.
- Resolved customer complaints efficiently, fostering a welcoming atmosphere at the bar.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
Table Games Dealer
Barona Casino
11.2013 - 04.2020
- Dealt multiple table games, ensuring compliance with gaming regulations and company policies.
- Managed player interactions, fostering a positive gaming environment and enhancing customer satisfaction.
- Developed strong relationships with regular players, promoting loyalty and repeat business.
- Managed high-stress situations effectively, remaining calm under pressure while maintaining professionalism with guests.
- Maintained fast game pace by handling chips, cards, money, and gaming equipment efficiently.
- Managed chips and money transactions with attention to detail to prevent fraud.
Timeline
Bartender
Canyon Club
01.2023 - Current
Bartender
Cabo Tacos and Beer
10.2020 - 01.2023
Table Games Dealer
Barona Casino
11.2013 - 04.2020