Leticia Castellano

Deli Department Manager

HEBCO GP

10.1999 - 02.2024

Monitored food quality closely throughout preparation stages from receiving shipments to production to presentation at the counter or display case.
Delivered front-end support to staff during rush periods.
Managed staff performance through regular evaluations, providing constructive feedback and coaching opportunities.
Cultivated a positive work atmosphere prioritizing employee morale which resulted in low turnover rates high levels of satisfaction among team members.
Increased sales with creative merchandising strategies, such as cross-promotion and seasonal product displays.
Established efficient workflows within the department for improved productivity among all staff members during peak hours or special events catering orders.
Trained new employees on proper food handling techniques, safety procedures, and exceptional customer service standards.
Collaborated with store management team to develop marketing initiatives that boosted traffic and sales in the deli department.
Contributed to schedule creation and set daily priorities for supervisory staff.
Oversaw ordering processes for supplies and products, maintaining appropriate stock levels to meet anticipated demand while minimizing overstock situations.
Set schedules for 12 staff by planning and designating shifts and hours.
Analyzed customer feedback to identify areas of improvement and evaluated performance over time.
Managed staff schedules and maintained adequate coverage for all shifts.
Analyzed sales data to identify trends and adjust purchasing decisions accordingly.
Developed unique events and special promotions to drive sales.
Led weekly meetings with deli team members to review performance metrics, set goals for improvement areas identified in data analysis reports.
Developed and implemented systems to maintained accurate records of product costs, production and losses.
Addressed customer concerns promptly, resolving issues effectively to ensure repeat business and positive word-of-mouth referrals.