Leticia Charles
Summary
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
19
19
years of professional experience
Work History
Personal Home Health Aid
LT Home Healthcare
06.2022 - Current
- Manage healthcare and personal patient care
- Manage and dispense prescriptions
- Provide and prepare daily meal plans
- Assist patients with personal hygiene and grooming care
- Transport and manage medical care
- Provide daily household maintenance and laundry services
- Assist in daily operations and overall support with household requirements
Remote Customer Service Representative
Assurant
01.2023 - 04.2023
- Guided customers with extended vehicle insurance coverage
- Contacted and directed customers to necessary departments
- Effectively collaborated with team members to streamline processes
- Bilingual customer service assistance contact
- Utilized strong communication skills to resolve customer complaints and improve client satisfaction
- Investigated and resolved customer inquiries and complaints in a timely and empathetic manner
- Ensured accurate and detailed call logs
Bilingual Field Representative
U.S. CENSUS BUREAU
07.2021 - 10.2021
- Interviewed selected households
- Collected confidential and sensitive data
- Input data into US Census Bureau system
- Update and report daily accounts to supervisors
- Managed daily hours and mileage
- Complete research to supply contact information for households to complete interviews
- Thorough and error-free documentation
Personal Home Health Aid
LT Home Healthcare
11.2016 - 10.2021
- Manage healthcare and personal patient care
- Manage and dispense prescriptions
- Provide and prepare daily meal plans
- Assist patients with personal hygiene and grooming care
- Transport and manage medical care
- Provide daily household maintenance and laundry services
- Assist in daily operations and overall support with household requirements
Human Resources Customer Service Representative I
Aon Hewitt
03.2016 - 11.2016
- Guided Marriott employees with Health & Welfare benefits
- Executed employee benefit transactions
- Effectively collaborated with team members to streamline processes
- Bilingual customer service assistance contact
- Utilized strong communication skills to resolve customer complaints and improve client satisfaction
- Investigated and resolved customer inquiries and complaints in a timely and empathetic manner
- Maintained comprehensive client records
Operations Manager Assistant/ Merchandise Returns/ Claims Clerk
Readers wholesale distributors
09.2007 - 11.2012
- Effectively communicated with team members to streamline warehouse processes
- Coordinated return order requests and submitted credit memos
- Served as a main liaison between customers, management, and sales team
- Answered calls by addressing customer inquiries, solving problems, and providing returned items status
- Developed reputation as an efficient returns service provider with high levels of accuracy
Recruiter and Human Resource Assistant
IRT
11.2005 - 10.2007
- Coordinated Job Fairs and oversaw communication
- Managed mass hiring for customer service and sales departments
- Conducted bilingual screenings for potential hires
- Identified potential talent and lead the full recruitment life-cycle
- Assisted with delivery of corrective actions for service and sales representatives
- Completed payroll data entry and corrections
Education
No Degree - nursing degree
Lonestar College
Kingwood, TXSkills
- Fluent in English and Spanish
- Administrative assistance
- Active Listening
- Critical Thinking
- Problem-solving abilities
- Call center experience
- Computer Proficiency
- Microsoft Excel
- Professional telephone demeanor
- Microsoft Outlook
- Microsoft PowerPoint
- Problem Resolution
References
- Cindy Romano-Amaya, 832-641-4188, Romanocm@state.gov
- Rebakah Ward-warren, 832-723-6621, Grand_amse@yahoo.com
- Tim Warren, 832-515-6053, timothy-warren@comcast.net
- Faith Mayes, 832-549-5810, msfrmayes@gmail.com
Languages
Spanish
Native or Bilingual
Timeline
Remote Customer Service Representative
Assurant
01.2023 - 04.2023
Personal Home Health Aid
LT Home Healthcare
06.2022 - Current
Bilingual Field Representative
U.S. CENSUS BUREAU
07.2021 - 10.2021
Personal Home Health Aid
LT Home Healthcare
11.2016 - 10.2021
Human Resources Customer Service Representative I
Aon Hewitt
03.2016 - 11.2016
Operations Manager Assistant/ Merchandise Returns/ Claims Clerk
Readers wholesale distributors
09.2007 - 11.2012
Recruiter and Human Resource Assistant
IRT
11.2005 - 10.2007
No Degree - nursing degree
Lonestar College
Similar Profiles
Anita BernalAnita Bernal
Early Adult Caregiver at LT Home HealthcareEarly Adult Caregiver at LT Home Healthcare
Angela FewellAngela Fewell
Caregiver at LT Home HealthcareCaregiver at LT Home Healthcare
Warnesha MinorWarnesha Minor
Nursing Assistant at Home Sweet Home In Home HealthcareNursing Assistant at Home Sweet Home In Home Healthcare