Leticia Chigo
Houston,TX
Summary
Highly energetic hotel manager with more than 14 years of experience working in hospitality industry. Successful background with mid-range hotels providing unforgettable service to visitors and clients.
Overview
17
17
years of professional experience
Work History
Assistant General Manager
Staybridge Suites Hotel
Houston, TX
07.2017 - Current
- Oversaw inventory by ordering precise quantities of stock and executing corrective actions to drive profitability.
- Mentored and motivated team members to achieve challenging business goals.
- Maintained well-controlled business inventory with minimal losses by enforcing solid monitoring and management structures.
- Cultivated performance-based culture based on individual accountability, goal attainment and team achievement.
- Maintained secure cash drawers, promptly resolving discrepancies in daily totals.
- Managed team schedule with eye for coverage needs and individual strengths.
- Managed budget implementations, employee reviews, training, schedules and contract negotiations.
- Motivated, trained and disciplined employees to maximize performance.
- Processed payroll transactions including timesheets, garnishments, benefit deductions and other payroll changes using Fingercheck.
Assistant Hotel Manager
Value Place Inn
Houston, TX
06.2014 - 11.2015
- Handled guest complaints and offered complimentary services to maintain high guest satisfaction rates.
- I held all property manager duties.
- Ensured a consistently positive and memorable guest experience.
- Conducting curb to room property walks in order to identify and monitor repairs and/or housekeeping needs.
- Handled all P&L decisions and ensuring the consistent profitability of location, implementing payroll and inventory cost control method.
Hotel General Manager
Extended Stay America
Houston, TX
09.2011 - 06.2014
- Greeted and assisted guests by gathering information pertaining to reservations or requests.
- Hired and trained new employees, demonstrating best methods for serving clients and guests.
- Handled guest complaints and offered complimentary services to maintain high guest satisfaction rates.
- Established internal databases and record management systems to enhance accuracy and integrity of documentation and data.
- Prepared monthly resort audits for review.
- Provided exceptional service and assistance to guests upon check-in.
- Provided services efficiently and with high level of accuracy.
- Increased customer service ratings through personable service.
- Exceeded goals through effective task prioritization and great work ethic.
- Managed on-site evaluations, internal audits and customer surveys.
Team Leader
Extended Stay America
Houston, TX
06.2010 - 11.2011
- Built strong relationships with guests through positive attitude and attentive response.
- Mentored and guided employees to foster proper completion of assigned duties.
- Verified confidential budget reports remained up-to-date for General manager.
- Coached team members in customer service techniques, providing feedback and encouragement toward reaching sales goals.
Assistant Hotel Manager
Extended Stay America
Houston, TX
02.2011 - 09.2011
- Booked large groups, seminars, conferences and other events, providing best available room rates.
- Handled guest complaints and offered complimentary services to maintain high guest satisfaction rates.
- Established internal databases and record management systems to enhance accuracy and integrity of documentation and data.
- Increased customer service ratings through personable service.
- Supervised team of 11 employees and helped to resolve issues arising during shifts.
- Prepared monthly resort audits for review.
- Prepared bills for customers and delivered to rooms on day of check-out.
- Provided services efficiently and with high level of accuracy.
- Provided exceptional service and assistance to guests upon check-in.
- Hired and trained new employees, demonstrating best methods for serving clients and guests.
- Oversaw day-to-day operations of 120-room hotel with staff of 11 employees.
Guest Service Representative
Extended Stay America
Houston, TX
06.2008 - 02.2011
- Delivered above-and-beyond service to guests by making outside venue reservations and setting up tours.
- Greeted visitors and customers upon arrival, offered assistance and answered questions to build rapport and retention.
- Oversaw fast-paced front desk operations and guests' needs at busy facility.
- Collected room deposits, fees and payments.
- Collaborated with team members to handle guest requirements from check-in through check-out.
Education
Accounting And Business Management
Lone Star College
HoustonSkills
- Goal setting and performance assessment
- Administrative management
- Focus and follow-through
- Recruitment and hiring
- Human resources oversight
- Problem resolution and anticipation
- Verbal and written communication
- Sales tracking
- Payroll administration
- Inventory management
Languages
English
Professional
Spanish
Professional
Timeline
Assistant General Manager
Staybridge Suites Hotel
07.2017 - Current
Assistant Hotel Manager
Value Place Inn
06.2014 - 11.2015
Hotel General Manager
Extended Stay America
09.2011 - 06.2014
Assistant Hotel Manager
Extended Stay America
02.2011 - 09.2011
Team Leader
Extended Stay America
06.2010 - 11.2011
Guest Service Representative
Extended Stay America
06.2008 - 02.2011
Accounting And Business Management
Lone Star College
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