Leticia Cisneros
Las Vegas,NV
Summary
Proven leader in guest services, adept at conflict management and enhancing customer satisfaction, significantly improved operational efficiency at Hilton Grand Vacations. Skilled in team management and guest relations, excelling in fast-paced environments. Expertise in policy enforcement and check-in procedures ensures top-notch guest experiences.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Guest Services Supervisor
Hilton Grand Vacations on the Las Vegas Strip
12.2004 - Current
- Collaborated closely with other departments to meet guest needs and provide best possible experience.
- Resolved customer complaints swiftly, finding resolutions that maintained customer satisfaction.
- Supported team members by offering constructive feedback and coaching as needed.
- Reviewed upcoming events and planned for expected challenges.
- Enhanced guest satisfaction by promptly addressing concerns and providing personalized solutions.
- Streamlined check-in and check-out processes for increased efficiency and reduced wait times.
- Coordinated with maintenance teams for prompt repairs in guest rooms and common areas, maintaining a well-kept environment.
- Processed guest payments and provided accurate change.
- Negotiated with vendors for services and supplies, improving guest experience while managing costs.
- Coordinated with housekeeping and maintenance departments to ensure guest rooms met highest standards.
Skills
- Customer service standards
- Greeting customers
- Conflict Management
- Guest Relations
- Processing payments
- Team Management
- Policy Enforcement
- Check-in procedures
- Adjusting schedules
Certification
Certified Guest Service Professional
Timeline
Guest Services Supervisor
Hilton Grand Vacations on the Las Vegas Strip
12.2004 - Current
Certified Guest Service Professional
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