Leticia Cole

•Conferred with clients to obtain and confirm pertinent billing and demographic information and accurately enter patient and insurance information into system and complete the patient registration process in an accurate manner.

• Performs other duties as assigned or directed to ensure smooth operation of the organization.

• Create and maintain schedules for home healthcare aides (staff).

• Arrange and organize schedules for clients in line with healthcare plans and availability of healthcare personnel that will attend to them (clients).

• Perform maintenance of all statistics and reports that have to do with both staff and patients.

• Responsible for properly entering client and staff information into a database and updating it on a regular basis.

• Answer incoming calls from customers and respond to their inquiries and complaints in a professional manner.
• Provide accurate and complete information to customers by using the right tools, processes, and procedures.
• Resolve customer issues in a timely manner to ensure customer satisfaction.
• Handle customer complaints with empathy and provide appropriate solutions to their concerns.
• Maintain a high level of professionalism at all times.
• Meet performance metrics such as average handle time, quality, and customer satisfaction.
• Attend training sessions and team meetings to enhance skills and knowledge.
• Update customer information in the database as needed.
• Adhere to call center policies and procedures.

• Organized presentations and fostered brand connections, highlighting the ability to coordinate, monitor, and execute marketing activities.
• Delivered product knowledge to customers, aligning with skills required for overseeing project confirmations and participant management in market research.
• Conducted thorough research to construct creative and fresh ideas.
• Collected, analyzed and summarized data and trends to provide marketing tracking and research.
• Tracked marketing efforts to monitor results in real-time.
• Utilized time tracking software for accurate project and time management.