Leticia Contreras

• Provided comprehensive administrative support to Councilmember Anderson including managing correspondence, scheduling meetings, and maintaining records.
• Answered incoming phone calls, giving information to callers, took messages or transferred calls to appropriate individuals.
• Interacted with constituents, addressing inquiries, and providing information on city policies and services.

• Demonstrated efficiency and attention to detail in handling packages, ensuring accurate sorting, and timely delivery.
• Loaded packages into shipping containers with manual and powered equipment.
• Checked all outgoing shipments to ensure accuracy of contents.
• Reported any lost or damaged items to supervisors immediately upon discovery.
• Resolved conveyor system issues by clearing jams and blockages.
• Kept up to date on safety procedures and correct lifting techniques to prevent injuries.
• Collaborated with team members to achieve daily targets and maintain efficient operations.

• Provided exceptional customer service by answering customer inquiries and providing accurate information regarding products and services.
• Resolved customer complaints in a timely manner with knowledgeable and friendly service.
• Remained calm and professional in stressful circumstances and effectively diffused tense situations.
• Maintained a clean and organized work environment ensuring customer satisfaction.

• Provided compassionate care and support to client ensuring their safety, well-being, and comfort.
• Assisted with activities of daily living, including bathing, dressing, grooming, toileting, medication management, and meal preparation.
• Performed light housekeeping tasks such as laundry, dusting and vacuuming.
• Monitored vital signs and reported changes to the appropriate personnel.
• Responded promptly to emergency situations in a calm manner.
• Respected client privacy rights at all times when providing services.

• Executed various landscaping tasks including mowing, planting, and pruning trees, shrubs, hedges, bushes, and vines to enhance their growth patterns and the appearance of outdoor spaces.
• Maintained garden areas and landscaping greenery to enhance property appearance and plant health.
• Ensured proper disposal of all waste generated from the site.
• Collaborated closely with client to understand her preferences and deliver high-quality results.

• Assisted elderly client with activities of daily living such as bathing, dressing and grooming, mobility support, and companionship.
• Monitored vital signs including blood pressure, temperature and pulse rate.
• Administered prescribed medications on a timely basis following care plan instructions.
• Maintained accurate records of services provided, changes in client condition, medications administered and other pertinent information, and communicated with healthcare professionals.

HAZMat Certified