Leticia Cordova
Mission,Texas
Summary
Adept at spearheading process improvements for the City of McAllen, I enhanced workflows and staff productivity, leading to significant cost savings. My expertise in employee training and customer service, coupled with a knack for multitasking, has consistently elevated team performance and client satisfaction.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Working Supervisor
City of McAllen
02.2008 - Current
- Proactively identified potential bottlenecks in workflows, implementing solutions before they impacted project timelines or budgets.
- Provided ongoing feedback to staff members, enabling them to improve their skills and contribute more effectively to overall success.
- Coordinated training sessions for new hires, ensuring they were equipped with the necessary knowledge and skills to perform their jobs effectively.
- Spearheaded process improvements that led to cost savings without compromising quality or deliverable deadlines.
Senior Administrative Clerk
City of McAllen
09.2011 - 03.2019
- Boosted productivity levels with the development of standardized templates for common reports, presentations, and other documentation needs.
- Bolstered employee morale by organizing team-building events, holiday parties, and recognition ceremonies on a regular basis.
- Improved inter-departmental communication by creating a centralized database for shared documents and resources.
- Expedited invoice processing by reviewing submissions for accuracy, approving payments, and corresponding with vendors as needed.
- Provided excellent customer service to both internal and external clients through prompt responses to inquiries and effective problem-solving skills.
- Maintained a professional work environment by enforcing office policies and procedures consistently.
- Managed high-volume phone calls, addressing inquiries and forwarding messages to appropriate personnel in a timely manner.
- Strengthened departmental collaboration through cross-training initiatives aimed at increasing overall understanding of each role''s responsibilities.
- Enhanced team efficiency by coordinating schedules, meetings, and travel arrangements for senior staff members.
- Achieved timely completion of projects by monitoring progress against deadlines while providing ongoing support as necessary.
- Streamlined office processes by implementing new filing systems and organizational strategies.
- Safeguarded confidential information by instituting strict document handling protocols and secure storage solutions.
- Ensured accurate record-keeping with diligent data entry into various company databases, spreadsheets, and software programs.
- Observed company guidelines related to data protection and confidentiality to prevent information loss and breaches.
- Input data and processed system change to generate accurate reports.
- Created welcoming environment for customer by greeting and assisting, as well as quickly responding to customer inquiries and needs.
- Balanced multiple roles to accomplish diverse tasks and make larger impact to organization.
- Arranged meetings and appointments and updated records to assist management.
- Processed and prepared documents such as business or government forms and expense reports.
- Managed filing system, entered data and completed other clerical tasks.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Assisted coworkers and staff members with special tasks on daily basis.
- Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
- Completed forms, reports, logs, and records to quickly handle all documentation for human resources.
- Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
- Created and maintained detailed administrative processes and procedures to drive efficiency and accuracy.
- Continually sought methods for improving daily operations, communications with clients, recordkeeping, and data entry for increased efficiency.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
- Volunteered to help with special projects of varying degrees of complexity.
- Identified and recommended changes to existing processes to improve accuracy, efficiency, and quality service.
- Established administrative work procedures to track staff's daily tasks.
- Liaised between clients and vendors and maintained effective lines of communication.
- Opened and properly distributed incoming mail to promote quicker response to client inquiries.
- Facilitated timely delivery of special projects to meet organizational and departmental objectives.
- Supported company leaders by managing budgets, scheduling appointments and organizing itinerary.
- Performed research to collect and record industry data.
Education
High School Diploma -
Mission High School
Mission, TX05-1992
Skills
- Workplace safety
- Employee training
- Staff scheduling
- Motivational techniques
- Teamwork and collaboration
- Customer service
- Time management
- Multitasking and organization
- Customer relations
- Conflict resolution
- Staff management
- Task delegation
- Daily reporting
- [Language] fluency
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Achieved [Result] by completing [Task] with accuracy and efficiency.
- Supervised team of [Number] staff members.
Certification
- Mold Remediation Specialist Certification– Indoor Air Quality Association or similar.
- Fall Protection Competent Person Training - International Safety Equipment Association.
- Occupational Safety and Health Administration (OSHA) 30-Hour Certification - OSHA Training Institute.
- LEED Green Associate - U.S. Green Building Council.
- Excavation Competent Person Training – National Utility Contractors Association.
Languages
Spanish
Timeline
Senior Administrative Clerk
City of McAllen
09.2011 - 03.2019
Working Supervisor
City of McAllen
02.2008 - Current
High School Diploma -
Mission High School
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