Leticia Cosey

• Focused on Property Management Specializing in:
• Low-income Housing Tax Credit (LIHTC)
• HUD
• MOR Inspections
• CTAC Inspections
• Lease Ups
• Audits
• Housing Lotteries
• Remodels and Renovations

• Work with major corporations on marketing campaigns, lead a team of Brand Ambassadors, create marketing strategies, set up promotional materials, manage break schedules, compile data reports, team building, event planning, and event coordination.

Key Duties and Responsibilities:

Renting Activities

• Responds to inquiries from applicants
• Shows vacant units to prospective tenants
• Maintains a waiting list, markets units, and screens applicants for vacancies according to appropriate guidelines and policies set forth
• Verifies all income, assets, household characteristics, and circumstances that affect program eligibility
• Complies with regulations regarding income certifications and other documentation
• Prepares and processes leases, security deposit agreements, unit inspections, and forms for incoming and current residents
• Ability to solve routine problems or determine a course of action in case of emergency
• Conducts pre-occupancy orientation for new residents
• Completes move-in and move-out procedures
• Processes evictions with assistance from Property Supervisor, once approved

Rent Collection

• Collects rent and other monies, and ensures that all transactions are processed and inputted accurately and completely in the YARDI computer accounting system using procedures set forth by EBALDC
• Issues receipts for monies collected
• Issues approved rent increases annually as directed by the Corporate Office
• Reviews all delinquent accounts and resident receivables, and determines necessary course of action to collect outstanding balances in consultation and approval with the Property Supervisor
• Serves three-day notices, when necessary

Property Maintenance & Security

• Ensures the properties are maintained and repaired according to standards which, in EBALDC's business judgment, are to the long-term benefit of the properties
• Purchases supplies, equipment and services as are necessary for operations, maintenance and repairs
• Processes and prioritizes maintenance request orders, including basic maintenance tasks to be completed by on-site staff and maintenance problems beyond their capabilities
• Arranges for inspections and repairs of all vacant units and units in need of repair
• Maintains preventive maintenance schedules for the equipment and the building
• Maintains information about basic structural data, including the location of fire equipment, water main, sprinkler shutoff valve, gas main, fuse box or circuit breaker, and heat controls
• Performs a daily inspection of the property, both on the interior and the exterior, to inspect for age and any problems in maintenance, security, or safety
• Performs annual inspections of each unit for needed repairs
• Performs building inspections to ensure that the common areas are properly utilized, orderly, and secure
• Maintains a sanitary and pest-free living environment
• Conduct monthly on-site staff meetings
• Perform walk through unit inspections annually as well as needed through the direction of the Property Supervisor with identified stakeholders

Administration

• Maintains regular office hours and assumes primary responsibility for resident-management relations
• Enforces lease agreements and house rules
• Ensures that any emergency that may arise on site is responded to promptly and assigns staff, including self, to be available in this event.
• Supervises on-site staff; performs annual performance reviews and makes salary recommendations to Property Supervisor; takes disciplinary actions when necessary
• Assists residents to develop an awareness of available community services for counseling, education, recreation and health services
• Assists Property Supervisor in developing specifications and obtaining bids from vendors/contractors to ensure quality work at reasonable costs
• Monitors and supervises contracted services and vendors
• Assists Property Supervisor in determining and administering capital improvements and replacement program
• Assists Property Supervisor in preparing and monitoring annual operating budgets
• Manages the day-to-day administration of the property office, including answering telephones during normal business hours; interacting with residents in a courteous and professional manner; sorting, distributing, opening and answering mail daily; coding invoices daily; and handling resident inquiries and concerns. Ensures the office is clean and well organized, and staff are presentable to the public.
• Conduct quarterly (or annual) meetings with residents, as needed
• Processes and maintains all resident documents and forms including leases, income certifications, and recertifications timely
• Communicates all problems and resolves them or makes recommendations to the Property Supervisor for resolution.

Recordkeeping & Reporting

• Maintains a record of financial transactions with tenants in Yardi
• Maintains adequate accounting records, including records for rents and miscellaneous income, records for expenses, and petty cash
• Provides Property Supervisor with weekly written report each Monday, summarizing the building operations of the prior week, which should consist of the following: a summary of the week's move-ins, move-outs, rents past due, and actions taken; copies of any incident reports written or correspondence to residents; and other items as needed
• Provides Property Supervisor with a monthly building report which should include aged delinquency, vacancy, and other pertinent information
• Prepares all non-financial lenders reports with assistance from Property Supervisor

Other Duties

• Provides immediate emergency services for the welfare and safety of the tenants
• Meets with tenants for organizational, functional, informational, and relational purposes
• Escorts authorized inspection personnel and visitors throughout the building, when necessary
• Performs other appropriate duties as assigned
• Is available to tenants during EBALDC business hours
• Is available for reception of repairpersons and authorized inspection personnel
• Relates to tenants’ needs and communicates support services (e.g., electrician, plumber, maintenance person)
• Maintains an office on the premises in a business-like fashion
• Performs other activities or tasks not outlined above as assigned by Property Supervisor to ensure the viable operation of the property
• Participates in department, EBALDC and other staff meetings and activities

Required Knowledge, Skills & Abilities:

• Minimum three years of previous experience in property management, with a focus on tax credit or other subsidized housing programs as well as supportive housing.
• Demonstrates adaptability to change while maintaining professionalism, composure, and respectfulness consistently.
• Essential qualities include honesty, reliability, and accountability.
• Establishes and upholds effective and respectful relationships and boundaries with clients, colleagues, and external parties.
• Proficient in administrative tasks, organization, and both written and verbal communication.
• Capable of effectively managing interactions with diverse personalities.
• Possesses basic knowledge of bookkeeping.
• Proficient in Microsoft Word and Excel.
• Skilled in problem-solving with both staff and residents.
• Comfortable interacting with various stakeholders, including personnel, residents, local agencies, contractors, and owners.
• Demonstrates initiative and independent thinking.

Program Manager - Housing Authority of Marin,

• Plans and directs program daily operations and staff of a major low-income rental assistance and/or supportive housing services program.
• Performs and supervises staff in analysis, monitoring, and evaluating programmatic procedures to ensure compliance with HUD rules and ordinances. Monitors compliance with federal regulations and agency policies and procedures.
• Supervises, directs, and coordinates the work of subordinate staff. Evaluates program effectiveness, reviews staff's work, and conducts performance evaluations. Makes recommendations on hiring and disciplinary actions as necessary.
• Plans, coordinates, supervises, reviews, and evaluates the work of subordinate staff; trains staff in work procedures and provides policy and procedural guidance, training, and interpretation to staff.
• Provides continuing training to staff on reviews and changes in related federal and state laws, policies, procedures, and guidelines.
• Represents the agency with outside agencies and organizations, interprets program goals to the community, and assists in the development and acquisition of community resources as a method of reaching program goals.
• Assists in developing and implementing goals, objectives, policies, procedures, and work standards for the program to which assigned.
• Exercises various management duties that relate to property management of the assigned complexes.
• Collaborates with other agency managers in coordinating the activities of professional and technical staff.
• Explains and implements new or revised housing programs, changes in priorities, policies, and procedures to staff and program participants.
• Resolves operational difficulties experienced by subordinate staff through meetings and problem-solving techniques.
• Hears and resolves complex or sensitive tenant conflicts or questions, and complaints regarding rents, program procedures, damage claims, property maintenance, and program violations.
• Works closely with professional staff to ensure participants in supportive housing services maintain housing status and oversees related Medi-Cal billing functions.
• Coordinates administrative and operational functions within the assigned program, including monitoring and developing budgets within approved and mandated guidelines.
• Develops working relationship with appropriate tenant groups, community personnel, and agencies to identify needs, resolve problems, and improve responsiveness of housing services.
• Participates in developing Housing Authority policies, procedures, and program objectives.
• Perform other related work as assigned.

Jan 2023- June 2023-

Community Manager-Eden Housing- Trinity Plaza

Key Duties and Responsibilities:

Renting Activities

• Responds to inquiries from applicants
• Shows vacant units to prospective tenants
• Maintains a waiting list, markets units, and screens applicants for vacancies according to appropriate guidelines and policies set forth
• Verifies all income, assets, household characteristics, and circumstances that affect program eligibility
• Complies with regulations regarding income certifications and other documentation
• Prepares and processes leases, security deposit agreements, unit inspections, and forms for incoming and current residents
• Ability to solve routine problems or determine a course of action in case of emergency
• Conducts pre-occupancy orientation for new residents
• Completes move-in and move-out procedures
• Processes evictions with assistance from Property Supervisor, once approved

Rent Collection

• Collects rent and other monies, and ensures that all transactions are processed and inputted accurately and completely in the YARDI computer accounting system using procedures set forth by EBALDC
• Issues receipts for monies collected
• Issues approved rent increases annually as directed by the Corporate Office
• Reviews all delinquent accounts and resident receivables, and determines necessary course of action to collect outstanding balances in consultation and approval with the Property Supervisor
• Serves three-day notices, when necessary

Property Maintenance & Security

• Ensures the properties are maintained and repaired according to standards which, in EBALDC's business judgment, are to the long-term benefit of the properties
• Purchases supplies, equipment and services as are necessary for operations, maintenance and repairs
• Processes and prioritizes maintenance request orders, including basic maintenance tasks to be completed by on-site staff and maintenance problems beyond their capabilities.
• Arranges for inspections and repairs of all vacant units and units in need of repair.
• Maintains preventive maintenance schedules for the equipment and the building.
• Maintains information about basic structural data, including the location of fire equipment, water main, sprinkler shutoff valve, gas main, fuse box or circuit breaker, and heat controls.
• Performs a daily inspection of the property, both on the interior and the exterior, to inspect for age and any problems in maintenance, security, or safety
• Performs annual inspections of each unit for needed repairs.
• Performs building inspections to ensure that the common areas are properly utilized, orderly, and secure.
• Maintains a sanitary and pest-free living environment.
• Conduct monthly on-site staff meetings.
• Perform walk-through unit inspections annually, as well as as needed, through the direction of the Property Supervisor, with identified stakeholders.

Administration

• Maintains regular office hours and assumes primary responsibility for resident-management relations.
• Enforces lease agreements and house rules.
• Ensures that any emergency that may arise on site is responded to promptly and assigns staff, including self, to be available in this event.
• Supervises on-site staff; performs annual performance reviews and makes salary recommendations to the Property Supervisor; takes disciplinary actions when necessary.
• Assists residents to develop an awareness of available community services for counseling, education, recreation, and health services.
• Assists Property Supervisor in developing specifications and obtaining bids from vendors/contractors to ensure quality work at reasonable costs.
• Monitors and supervises contracted services and vendors.
• Assists Property Supervisor in determining and administering capital improvements and replacement program.
• Assists Property Supervisor in preparing and monitoring annual operating budgets.
• Manages the day-to-day administration of the property office, including answering telephones during normal business hours; interacting with residents in a courteous and professional manner; sorting, distributing, opening, and answering mail daily; coding invoices daily; and handling resident inquiries and concerns. Ensures the office is clean and well organized, and staff are presentable to the public.
• Conduct quarterly (or annual) meetings with residents, as needed
• Processes and maintains all resident documents and forms including leases, income certifications, and recertifications timely
• Communicates all problems and resolves them, or makes recommendations to the Property Supervisor for resolution.

Recordkeeping and Reporting

• Maintains a record of financial transactions with tenants in Yardi.
• Maintains adequate accounting records, including records for rents and miscellaneous income, records for expenses, and petty cash.
• Provides Property Supervisor with a weekly written report each Monday, summarizing the building operations of the prior week. The report should consist of the following: a summary of the week's move-ins, move-outs, rents past due, and actions taken; copies of any incident reports written or correspondence to residents; and other items as needed.
• Provides Property Supervisor with a monthly building report, which should include aged delinquency, vacancy, and other pertinent information.
• Prepares all non-financial lenders reports with assistance from Property Supervis

• Responsible for employee performance evaluations, managing waitlist, signing leases, overseeing maintenance program, collecting rents, preparing legal notices, participating in legal proceedings

• Handle inquiries, show apartments, prioritize & organize time and customers, follow up on prospects, verify applications, prepare leasing agreements, coordinate with marketing team

• Extensive training and work on environmental issues, politics, grassroots lobbying, organizing and fundraising for Non-profit, outbound calls to raise funds

• Manage and maintain current accounts, cold calling prospects, following up with prospects, pursuing opportunities for account growth and new business

• Market financial services, process loan applications, answer multi-line phones, maintain organization of office

• Market and sell Microsoft business software upgrades to multi-million dollar companies

• Provide customer service to home owners submitting claims for appliance repairs, dispatch contractors, negotiate settlement payments, authorize check payments

• Receive inbound calls for vehicle roadside assistance, assess situations, dispatch services

• Market services to customers, process service orders