Job Search Status
Open to workDesired start date: Immediately
Work Type
Full TimePart TimeContract WorkLocation Preference
On-SiteHybridOpen to relocation: Yes
Open To Work
LETICIA CRUZ
Whittier,CA
Work Preference
Summary
Dynamic Senior Executive Manager with a proven track record in operations management and cross-functional team leadership. Expertise in streamlining processes and enhancing organizational efficiency, leading to significant cost reductions and improved project outcomes.
Overview
16
16
years of professional experience
Work History
Senior Executive Manager
Uptown Management Group
Whittier, CA
07.2014 - 02.2025
- Reduced financial inconsistencies while assessing and verifying billing invoices.
- Reported issues to higher management with great detail.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Provided critical support to executive leadership during periods of organizational growth and restructuring.
- Processed employee claims involving performance issues and harassment.
- Worked with managers to achieve compliance with organizational policies, providing clarifying information and recommending necessary changes.
- Handled complex payroll situations such as back-pay calculations, garnishments, and overtime payments with accuracy and professionalism.
- Reduced errors in payroll calculations with meticulous attention to detail and thorough data verification.
- Managed payroll data entry and processing for 100+ employees to comply with predetermined company guidelines.
- Provided excellent customer service by addressing employee inquiries about their paychecks promptly and accurately.
- Developed custom spreadsheets that improved efficiency when calculating commissions, bonuses, or other special pay circumstances.
- Reduced payroll discrepancies, conducting thorough monthly audits and rectifying errors.
- Streamlined employee onboarding regarding payroll, ensuring clear communication of policies and procedures.
- Minimized errors in payroll processing by implementing robust verification procedures before final submission.
- Coordinated resolution of payroll discrepancies.
- Managed accounts payable and processes, ensuring timely and accurate transactions.
- Monitored cash flow forecasts to support strategic decision-making regarding resource allocation.
- Maintained organized filing system for financial records, enabling easy access during audits or other review processes.
- Supported departmental goals by undertaking additional responsibilities as needed, contributing to overall team success.
- Streamlined audit preparation process, ensuring all financial documents were accurately and promptly prepared.
- Reconciled bank statements monthly, identifying and resolving discrepancies promptly.
- Matched purchase orders with invoices and recorded necessary information.
- Handled day-to-day accounting processes to drive financial accuracy.
- Managed and responded to correspondence and inquiries from vendors.
Relationship Manager
JP Morgan Chase
Downey, CA
01.2009 - 06.2014
- Mentored junior staff on relationship management best practices and compliance standards.
- Built and maintained relationships with new and existing clients while providing high level of expertise.
- Consistently exceeded quarterly goals by cultivating a strong network of professional contacts.
- Achieved goals for bank options and services and exceeded performance metrics for customer service.
- Strengthened client relationships by actively listening to their needs and providing tailored financial solutions.
- Provided exceptional customer service, resolving issues promptly and maintaining client trust throughout the resolution process.
- Continuously updated personal knowledge of banking regulations and compliance requirements to minimize risk exposure for both clients and the organization.
- Participated in staff meetings to discuss innovative strategies to improve services.
- Implemented effective communication strategies to maintain ongoing dialogue with clients.
- Achieved high levels of client satisfaction through meticulous attention to client needs and preferences.
- Initiated feedback loop with clients, leading to improved service offerings and client satisfaction.
- Strengthened client relationships through regular, personalized communication, ensuring high levels of client satisfaction and retention.
- Enhanced team productivity by leading weekly strategy meetings focused on client engagement and conflict resolution.
- Participated in client appreciation events, fostering strong community and enhancing client loyalty.
- Managed approximately 30-50 incoming calls, emails and faxes per day from customers.'
Skills
- Corporate communications
- Human resources management
- New business launch
- Cross-functional team leadership
- Reliability
- Excellent communication
- Organizational skills
- Continuous improvement
- Hiring and onboarding
- Notary Public / Mobile Notary Services
- Certified Phlebotomist- AMCA Certified - CPR Certified American Heart Association
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Certification
- PT - Phlebotomy Technician
- Phlebotomist AMCA Certified
Affiliations
- AMCA
Timeline
Senior Executive Manager
Uptown Management Group
07.2014 - 02.2025
Relationship Manager
JP Morgan Chase
01.2009 - 06.2014