Leticia de Araujo Ribeiro

• Facilitated check in process for 100+ passengers daily.
• Resolved passengers inquiries with 98% satisfaction rate
• Coordinate boarding, reducing delays
• Ensured compliance with travel and airport regulations
• Efficient communication with co-workers

• Managed approximately 30 incoming calls, emails and faxes per day from customers
• Implemented promotional strategies, increasing foot traffic and boosting sales during key retail events
• Payment Collection and daily cash drawer balances
• Sales of resort services/ packages, data entry
• Oversaw daily store operations to ensure seamless customer experiences and adherence to company policies.
• Managed inventory levels, minimizing stock discrepancies through effective loss prevention strategies.
• Trained and mentored staff, fostering a collaborative environment that enhanced team performance and morale.
• Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
• Managed inventory control, cash control, and store opening and closing procedures.
• Assisted with hiring, training and mentoring new staff members.

• Customer Service
• Inventory and labeling
• Handled Merchandise restocking procedures

Payment collection

• Performed all warehouse laborer duties including picking, packing, counting, scanning

• Coordinated client scheduling and managed accounting tasks.
• Sale of events
• Collection of payments
• Coordinate events

• Managed front desk operations, ensuring seamless guest check-in and check-out experiences.
• Coordinated scheduling for appointments and meetings, optimizing daily office workflow.
• Enhanced customer satisfaction through effective communication and problem resolution strategies.
• Streamlined administrative processes by implementing efficient filing systems and record-keeping practices.
• Trained new staff on front desk protocols, fostering a collaborative team environment.

• Inventory and Quality Controls, created layouts for rosters and scheduling
• Performed Restaurant opening and closing procedures
• Customer service and employee training