Leticia Deleon
Katy,TX
Summary
Experienced and energetic manager with excellent communicative skills. Motivated to maintain customer satisfaction and contribute to company success. History managing employees and sustaining satisfactory relationships with customers. Offers skill with CRM systems paired with outstanding active listening and multitasking skills.
Overview
9
9
years of professional experience
Work History
Customer Service Analyst
Mutual of Omaha
01.2023 - Current
- Fostered positive work environment by demonstrating professionalism, empathy, and respect towards both colleagues and customers
- Web Support
- Retained accounts by delivering exceptional service during every interaction
- Tracked and documented customer interactions in CRM system
- Identified and resolved customer issues efficiently
- Identified and capitalized on opportunities to improve customer service strategies based on collected trend data
- Responded to customer inquiries via phone, email, and chat
- Conducted regular service performance reviews based on KPIs and metrics
- Insured refund checks got sent out to appropriate policy holders and family members
- Documented technical specifications and requirements for data collection.
Assistant Manager
AT&T
01.2019 - 03.2024
- Organized schedules, workflows and shift coverage to meet expected business demands
- Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies
- Delegated daily tasks to team members to optimize group productivity
- Enforced company policies and procedures to strengthen operational standards across departments
- Mentored staff to enhance skills and achieve daily targets, using hands-on and motivational leadership
- Coached team members and delivered constructive feedback to promote better productivity and build confidence
- Implemented organization systems for financial reports, schedules and inventory control to improve efficiency and productivity.
Sales Lead Representative
AT&T
01.2016 - 01.2019
- Developed key customer relationships to increase sales
- Answered product questions with up-to-date knowledge of sales and promotions
- Placed orders and answered customer questions in-person, through email and over phone to maximize customer service
- Fostered relationships with customers to expand customer base and retain business
- Created successful strategies to develop and expand customer sales
- Monitored customer order process and addressed customer issues
- Demonstrated product features to align with customer needs
- Delegated daily tasks to team members to optimize group productivity
- Fostered positive employee relationships through communication, training and development coaching.
Education
Bachelor of Science in Business Management -
University of Houston
Minor In Human Resources - undefined
Associate Of Arts - undefined
San Jacinto College
Skills
- Account Management
- Inventory Control
- Data Entry
- Customer Service
- Problem Solving
- Communications
- Time Management
- Customer Relationship Management
- Multitasking
- Operations
- Microsoft Office 360
- System Analysis
- Report Preparation
- Compliance Analysis
Timeline
Customer Service Analyst
Mutual of Omaha
01.2023 - Current
Assistant Manager
AT&T
01.2019 - 03.2024
Sales Lead Representative
AT&T
01.2016 - 01.2019
Bachelor of Science in Business Management -
University of Houston
Minor In Human Resources - undefined
Associate Of Arts - undefined
San Jacinto College
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