Leticia De Luca
Buford,GA
Summary
Dedicated with excellent experience in industry. Maintains professional appearance and demeanor and expertly completes assigned tasks with focus on quality. Dependable and quick-learning team player and organization skills.
Overview
15
15
years of professional experience
Work History
Agent - Service Representative
KAGLA / Seabreeze
11.2021 - Current
- Answering inbound calls, Handling customer complaints, Following up on customer calls, Filling out application and verifying documents, Managing and updating customer databases, Collecting and reporting on customer feedback.
- Completed human resource operational requirements by scheduling and assigning employees.
- Prepared and presented contracts and other legal documents to clients.
- Entered client details and notes into system for interdepartmental access and review.
Office Assistant
Cargo Office
01.2016 - 01.2019
- Investigated and resolved service issues and/or product problems, Managed customers’ database accounts, performed customer verification and processed applications, orders and requests, Make sure paperwork related is correct and General office duties.
- Schedule meetings, Filling out form with customers, data entry, managing records and buying office materials.
Customer Service Representative – (legal area)
Bank Santander Brazil
01.2009 - 01.2013
- Communicated directly with customers by phone, electronically or face to face, Wrote and kept accurate records of discussions and correspondence with customers, Managed and supervised a team of customer services representatives, Provided customer service team with feedback, Met with other team managers to discuss possible improvements in customer service and company’s products, Make contracts and verify the documentation
Education
Skills
- Problem Analysis
- Problem Solving
- Organizational Skills
- Customer Service
- Adaptability
- Initiative
Languages
Portuguese
Native or Bilingual
Timeline
Agent - Service Representative
KAGLA / Seabreeze
11.2021 - Current
Office Assistant
Cargo Office
01.2016 - 01.2019
Customer Service Representative – (legal area)
Bank Santander Brazil
01.2009 - 01.2013