Leticia Deluna
Jeffersonville,IN
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
5
5
years of professional experience
Work History
Implementation Project Manager I
ADP
07.2023 - Current
- Communicate with clients in a timely manner and address necessary inquiries.
- Perform welcome calls and explain the implementation process to the client.
- Assist client with prior recordkeeper notification and obtaining a liquidation date and necessary required documents.
- Assist client with compliance coding and deduction inquires.
- Properly document plan status and interactions with client.
Employee Contact Center Specialist
ADP
07.2021 - 07.2023
- Answered incoming calls and provided knowledgeable service to every customer.
- Delivered fast, friendly and knowledgeable service for employee questions and service complaints.
- Updated customer accounts in call management database.
- Provided retirees information on getting signed up for Medicare.
- Assisted employees and retirees with benefit enrollments and inquiries.
- Managed high call volumes while maintaining exceptional service quality and professionalism.
- Maintained accurate records of customer interactions, documenting details of inquiries, complaints, or comments as well as actions taken.
- Followed up with customers about resolved issues.
Enrollment Specialist
Kelly Services
09.2020 - 07.2021
- Assisted employees with completing Annual enrollment elections.
- Explained coverage options to employees and answered necessary questions.
- Provided required dependent verification information.
- Assisted employees with benefit appeals.
Cook
Lincoln Hills Nursing Home
09.2019 - 04.2020
- Prepared dishes in fast-paced environment working with teammates to maintain high customer satisfaction rate.
- Followed established procedures and requirements for safe food handling, storage and service.
- Operated grills, fryers and broilers to cook items to quality guidelines.
- Wrapped, dated and labeled food items in storage for safety and freshness.
- Enforced proper sanitation practices to prevent spoiling or contamination of foods.
- Maintained safe operations of food prep equipment to reduce complications and retain safety procedures
Education
High School Diploma -
Duncan Russell High
Tracy, CA06.1998
Skills
- Issue Resolution
- Data management
- Training experience
- Project Management
- Reliability
- Organizational Skills
- Active Listening
- Effective Communication
- MS Office
- Experience in Leadership
- Communicating with clients
- Call Center operations
Timeline
Implementation Project Manager I
ADP
07.2023 - Current
Employee Contact Center Specialist
ADP
07.2021 - 07.2023
Enrollment Specialist
Kelly Services
09.2020 - 07.2021
Cook
Lincoln Hills Nursing Home
09.2019 - 04.2020
High School Diploma -
Duncan Russell High