Leticia Elizondo
Hanover Park,IL
Summary
Highly motivated individual with 10+ years of experience in transportation, claim management, and a proven track record as a natural leader. Recognized for exceptional organizational skills, quick learning ability, attention to detail, punctuality, and reliability.
Overview
23
23
years of professional experience
Work History
Professional Transit Bus Operator
Pace Transportation Authority
01.2015 - 12.2024
- Executed every fixed routes for the Pace River Division based in Elgin, IL.
- Executed every Express fixed routes at the East Dundee Garage managed by PACE River Division.
- Mastered the management of all Six On Demand operations serving Naperville, St Charles, Geneva, Batavia, Southeast Aurora and Hoffman States.
- Successfully execute all Paratransit Routes at River Division.
Subrogation Adjuster Team Leader
Acceptance Insurance
01.2008 - 01.2015
- Examined documents to pinpoint potential collections.
- Executed from start to finish operational strategies to investigate each file.
- Determined at-fault entities such as owners, drivers, and vehicles.
- Implemented successful negotiations to establish payment plans and settlements.
- Mentored newly hired staff members.
Owner/Operator
Delivery Company
01.2006 - 01.2008
- Ensured timely delivery of office supplies to diverse organizations.
- Conducted outreach to attract customers.
- Managed all administrative documentation.
Retail Store Manager
Acceptance Insurance
01.2004 - 01.2008
- Delivered prompt and precise intake claims report center services to customers.
- Coordinated inspections, towing, and car rentals.
- Facilitated effective discussions by translating English and Spanish during multi-party calls.
- Guided Spanish-speaking customers through details of insurance offerings.
- Oversaw team's progress during claim process facilitation.
Store Manager
Chipotle Restaurant
01.2002 - 01.2004
- Directed operational tasks in the restaurant including recruitment processes, shift planning, and inventory management.
- Verified and maintained current status for all State licenses.
- Maintained an inviting and tidy environment ensuring excellent customer experiences.
Education
GED - English/Spanish
Birmingham Young University
Schaumburg, IL06.2015
Bachelor In Arts - Art History
Mexican Art Institute
Mexico, D.F.08.2014
Certification Auto Insurance - Sales of Auto Insurance Policy
DOHRN
Lombard, IL07.2000
Skills
- ** Several Safety Awards **
- Critical Thinking
- Problem Solving
- Great Customer Service
- Reliable and hardworking
- Team player and resourceful
- Detail Oriented and Organized
- Self-motivated
- Enjoy learning new task
- Professional Proficient English/ Spanish
Professionalaccomplishments
- Commercial Driver Licensed
- Certificated Airbrakes and Passenger Endorsements
- Certificated Tanker and Combination Commercial Vehicles.
- Certificated Auto Insurance
- Certificated Food and beverages
Languages
Spanish
Native or Bilingual
Timeline
Professional Transit Bus Operator
Pace Transportation Authority
01.2015 - 12.2024
Subrogation Adjuster Team Leader
Acceptance Insurance
01.2008 - 01.2015
Owner/Operator
Delivery Company
01.2006 - 01.2008
Retail Store Manager
Acceptance Insurance
01.2004 - 01.2008
Store Manager
Chipotle Restaurant
01.2002 - 01.2004
GED - English/Spanish
Birmingham Young University
Bachelor In Arts - Art History
Mexican Art Institute
Certification Auto Insurance - Sales of Auto Insurance Policy
DOHRN