Leticia Espina
Doral,USA
Summary
Travel Agent Specialist with more than 25 years of experience in the tourism area. Expert in the GDS KIU, SABRE and Amadeus. I am a detailed oriented person always willing to give my biggest effort in the assigned task.
Overview
2
2
years of professional experience
Work History
SALES. GDS SPECIALIST
PUNCANA.COM. USA.
01.2024 - Current
Responsible for providing technical and operational support to travel agencies in the use of Global Distribution Systems (GDS). Duties include ticket issuance, management of ARC (Airlines Reporting Corporation) sales reports, handling of sales transactions, debit memos, and refund requests. Ensures compliance with established procedures and maintains effective communication with agencies to support the smooth execution of their daily operations.
GDS SPECIALIST
KIU - READY2GO
- In charge of issuing and sending manifests for charter and commercial flights.
OFFICE COORDINATOR AND TICKETING AGENT
RUN AWAY TRAVEL
- As a GDS specialist, I was in charge of emissions and service delivery of tourist packages in general.
OFFICE COORDINATOR AND TICKETING AGENT
FLY THE WORD
- Responsible of consolidate the ticketing issue for the different stations thought the system SABRE, AMADEUS and Kiu Responsible for consolidating the sales report in order to charge the sales commissions. responsible to develops new business opportunities through the contact of different airlines in order to get commissions.
TICKETING AGENT
FREE LANCE
- Selling tickets for my own business
OFFICE SUPERVISOR
TURISMO MASO INTERNACIONAL
- Supervise sales agents, sales reports, ticketing issue, daily operational management and sales development
Education
Associate in Industry Administration -
Instituto Universitario Rodolfo Loero Arismendi
Skills
- Proficient in Sabre, Amadeus, and KIU GDS platforms
- ARC-accredited, experienced in sales reporting and reconciliation
- Strong background in ticketing, refunds, debit memos, and exchanges
- Skilled in agency support and GDS troubleshooting
- Excellent communication and problem-solving abilities
LANGUAGES
French | Advanced
Diploma in Advanced French
Timeline
SALES. GDS SPECIALIST
PUNCANA.COM. USA.
01.2024 - Current
GDS SPECIALIST
KIU - READY2GO
OFFICE COORDINATOR AND TICKETING AGENT
RUN AWAY TRAVEL
OFFICE COORDINATOR AND TICKETING AGENT
FLY THE WORD
TICKETING AGENT
FREE LANCE
OFFICE SUPERVISOR
TURISMO MASO INTERNACIONAL
Associate in Industry Administration -
Instituto Universitario Rodolfo Loero Arismendi