Leticia Espino
Letty's Fab Lashes
GRANDPRAIRIE,TX
20
years of professional experience
Proven ability to collaborate with team members and management on complex claims, special projects, process improvements, and initiative supporting company productivity, quality, and performance metrics. Highly organized, detailed-oriented, bilingual in English & Spanish, and able to manage a high-volume workload while maintaining accuracy, professionalism, and strong customer service.
Work History
Lash Technician
7 Months- Consulted clients to determine preferred lash style and suitable application approach.
- Applied eyelash extensions with attention to symmetry, isolation, and retention.
- Advised clients on lash aftercare to support longer-lasting results.
- Improved appointment booking efficiency with effective time management and organization.
- Ensured optimal sanitation and safety by maintaining a clean work environment and adhering to strict hygiene standards.
- Demonstrated strong time management, communication, attention to detail, and customer-service skills.
Property Damage & Bodily Injury Claims Adjuster
12 Years- Evaluated medical records and billing documentation to assess claim severity and appropriate settlement exposure.
- Negotiated fair settlements with claimants, attorneys, and medical providers while protecting policy limits.
- Investigated bodily injury claims, reviewed police reports, witness statements, and policy details to determine liability.
- Analyzed coverage provisions, exclusions, and endorsements to confirm claim applicability and resolve disputes.
- Manage multiple claims simultaneously while prioritizing workloads, maintaining accurate documentation, and meeting established deadlines.
- Actively contribute to team efforts focused on improving claim resolutions, productivity, customer service, quality, and company metrics
- Collaborated closely with team members and management on complex claims, claims resolution strategies, department initiatives, and special projects.
- Provided professional customer services while handling sensitive and sometimes highly complex claim situations.
- Effective communication with diverse customer base.
Salvage Specialist & Claims Assistance
12 Years- Evaluated total loss vehicles and determined salvage disposition using claims guidelines.
- Coordinated salvage assignments with approved vendors, tow providers, and auction partners.
- Reviewed vehicle titles, ownership documents, and lien releases for accuracy and compliance.
- Communicated with adjusters, appraisers, and insureds to resolve salvage and title issues.
- Monitored salvage inventory status and followed through on vehicle pickup and disposal.
- Consistently met deadlines for salvage projects while maintaining strict safety standards during all phases of work.
- Supported team performance by helping resolve outstanding claims and contributing to department productivity and company metrics.
- Worked effectively in a fast-paced insurance environment while maintaining attention to detail and compliance with company procedures.
Salvage Specialist
3 Years 9 Months- Evaluated salvage claims to determine recoverable value and disposition strategy.
- Coordinated vehicle, property, and equipment salvage through auction, disposal, and vendor channels.
- Monitored salvage inventory status and updated claim systems with disposition changes.
- Collaborated with adjusters and total loss teams to streamline claim closure and recovery.
- Applied policy guidelines to resolve salvage issues and support accurate claim payment.
- Managed multiple simultaneous projects without compromising quality or exceeding budget constraints in any case.
Tag and Title Clerk
2 Years 11 Months- Coordinated tag renewals, plate transfers, and title transfers for dealership transactions.
- Processed vehicle titles, registrations, and lien releases with accuracy and compliance.
- Verified ownership documents and corrected discrepancies before DMV submission.
- Maintained organized title records and secured sensitive customer documentation.
- Generated weekly status reports that identify discrepancies on titles.
Education
GED
Adjuster License
Lash Technician
Skills
Lash retention strategies
Eye shape analysis
Customer service management
Quality & Compliance
Time management
Customer service
Lash application techniques
Problem solving
Client Engagement
Lash application methods
Client Consultation
Team Collaboration
Timeline
Lash Technician
Letty's Fab Lashes
03.2026 - CurrentRead More
Property Damage & Bodily Injury Claims Adjuster
National General Insurance Company
03.2014 - 03.2026Read More
Salvage Specialist & Claims Assistance
National General Insurance Company
03.2014 - 03.2026Read More
Salvage Specialist
Kemper Insurance
06.2010 - 03.2014Read More
Tag and Title Clerk
Drive Time
05.2006 - 04.2009Read More
South Texas Vocational Technical Institute
GED
Read More
National Institute of Adjusting
Adjuster License
Read More
Dallas Lash Lounge
Lash Technician
Read More