Leticia Eustaquio
Bakersfield,CA
Summary
Experienced Customer Service Representative fluent in English and Spanish language. Professional employee dedicated to providing excellent service to current and new customers. Comfortable working in a fast-paced environment attending to customer service needs including incoming calls, product questions, issue resolution, and order processing. Office management and warehouse experience as well.
Overview
7
7
years of professional experience
Work History
Sysco Bilingual Customer Service Representative
Cognizant Technology
09.2023 - 12.2023
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues efficiently.
- Handled complex billing issues, ensuring accurate invoicing and prompt resolution of discrepancies.
- Coordinated with other departments to ensure seamless order fulfillment process for customer's purchases.
- Demonstrated empathy and active listening skills, resulting in a higher rate of customer satisfaction and repeat business.
- Answered constant flow of customer calls with minimal wait times.
Bilingual Customer Service Representative
UFW Foundation
01.2022 - 09.2023
- Assist community members by walking them step by step on uploading documents remotely
- Reaching out to community members when more information/documents were needed
- Supported company growth by consistently meeting or exceeding performance metrics for call handling, first contact resolution, and customer satisfaction.
- Enhanced customer satisfaction by addressing and resolving complex inquiries in both English and Spanish languages.
- Collaborated with team members to improve overall call center efficiency and performance, resulting in reduced wait times and increased productivity.
Case Manager for CA Rent Relief Program
TEKsystems
02.2021 - 06.2021
- Conducted thorough assessments of client's situations, identifying issues, goals, and necessary additional assistance needed.
- Maintained accurate documentation on all cases, ensuring compliance with regulations and confidentiality requirements.
- Monitored ongoing cases closely, adjusting case management strategies as needed based on evolving circumstances or new information.
- Provided customer service on accounts and resolved problems.
Office Manager's Assistant
M&M Towing and Roadside Assistance
03.2020 - 02.2021
- Streamlined office procedures by implementing efficient filing systems and managing schedules.
- Provided exceptional customer service by responding promptly to inquiries from clients or stakeholders both in-person and via phone or email correspondence.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Transferred and directed phone calls, guests, and mail to correct staff members.
- Managed daily operations, ensuring timely completion of tasks and maintaining a well-organized work environment.
- Assisted in recruitment efforts, interviewing candidates and onboarding new hires for a seamless transition into the company.
Cashier and Online Order Associate
Walmart - Bakersfield and Long Beach locations
10.2017 - 12.2019
- Completing both grocery and online orders.
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Streamlined self-checkout process for increased efficiency and reduced waiting times.
- Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.
- Mentored new employees on cashier duties and best practices, improving overall staff performance.
- Greeted customers entering the store and responded promptly to customer needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Assisted customers with returns, refunds and resolving transaction issues.
General Warehouse Associate
Addeco Staffing
12.2016 - 10.2017
- Reduced order processing time through effective organization and prioritization of tasks.
- Consistently met or exceeded productivity targets while maintaining high standards for quality and safety.
- Prepared orders for shipment by picking, packing, and labeling merchandise.
- Assembled orders and packed items for shipment, conveying orders to shipping personnel
- Maintained a safe working environment by adhering to safety protocols and guidelines.
- Increased accuracy in order picking by utilizing electronic scanning devices and following established procedures.
Education
No Degree -
Bakersfield College
High School Diploma -
Paramount High School
06.2017
Skills
- Call Center Experience
- Eligibility Determination
- Hiring and Training
- Customer support
- Verbal and Written Communication
- Warehouse Operations
- Team Collaboration
- Clerical Support
- Telephone Etiquette
- Cash Handling and Management
Timeline
Sysco Bilingual Customer Service Representative
Cognizant Technology
09.2023 - 12.2023
Bilingual Customer Service Representative
UFW Foundation
01.2022 - 09.2023
Case Manager for CA Rent Relief Program
TEKsystems
02.2021 - 06.2021
Office Manager's Assistant
M&M Towing and Roadside Assistance
03.2020 - 02.2021
Cashier and Online Order Associate
Walmart - Bakersfield and Long Beach locations
10.2017 - 12.2019
General Warehouse Associate
Addeco Staffing
12.2016 - 10.2017
No Degree -
Bakersfield College
High School Diploma -
Paramount High School