Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Leticia Vargas

North Las Vegas,NV

Summary

Detail-oriented professional with bilingual abilities combines with integrity as frontline corporate representative. Well-educated and poised with superior communication skills.

Overview

11
11
years of professional experience

Work History

Construction Manager

KDN Custom Coatings
06.2022 - Current
  • Improved project efficiency by streamlining communication between architects, engineers, and subcontractors.
  • Reduced construction costs through diligent budget management and effective negotiation with suppliers.
  • Completed projects within time constraints by effectively managing schedules and allocating resources.
  • Increased client satisfaction by consistently delivering high-quality workmanship and addressing concerns promptly.
  • Implemented safety protocols for reduced workplace injuries, conducting regular site inspections and safety meetings.

Guest Experience Specialist

MGM Grand
03.2017 - 09.2020
  • Enhanced guest satisfaction by promptly addressing concerns and providing personalized solutions.
  • Coordinated with housekeeping and maintenance teams to ensure timely room availability and high-quality standards.
  • Developed strong relationships with guests, fostering loyalty and repeat business through attentive service and genuine care.
  • Assisted front desk operations by fielding phone calls, responding to emails, and greeting walk-in guests professionally.
  • Collaborated with department managers to identify skill gaps and create targeted training plans.
  • Provide effective communication to all departments regarding guest feedback
  • Monitor department responses sent to guests to ensure our S.H.O.W. service standards are met Monitor all GEM alerts and completion
  • Log and track guest correspondences for consistency
  • Provide solutions to guest service shortfalls
  • Advocate for Internal corporate shop program- Validating scores, shopper liaison, shop summaries and departmental communication regarding ISP
  • Follow-up with departments, ensure timely responses and appropriate compensation extended as needed
  • Handle special reservations for guest returns due to prior inconveniences
  • Monitor correspondence reoccurrences to identify service standard shortfalls
  • Track departmental trends via surveys to determine areas needing improvement
  • Provides administrative support to all guest experience initiatives and service programs
  • Support departments throughout the hotel to meet guest service standards
  • Conducted regular staff trainings for S.H.O.W training practices, elevating the overall level of service provided by team members.
  • Attended daily Pre-shifts for all departments on property.


Ticketing Agent

MGM Grand
06.2013 - 03.2017
  • Enhanced customer satisfaction by efficiently processing ticket purchases and reservations.
  • Streamlined wait times for customers by managing queues and handling inquiries promptly.
  • Resolved customer complaints by offering solutions and escalating issues when necessary.
  • Maintained accurate records of transactions, ensuring accountability in all financial exchanges.

Education

Green Valley High School
Henderson, NV
06.2009

Skills

  • Hiring and Training
  • Exceptional communication
  • Complaint Handling
  • Group and individual instruction

Languages

Spanish
Native or Bilingual

Timeline

Construction Manager

KDN Custom Coatings
06.2022 - Current

Guest Experience Specialist

MGM Grand
03.2017 - 09.2020

Ticketing Agent

MGM Grand
06.2013 - 03.2017

Green Valley High School

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Leticia Vargas