Leticia Flores-Leckbee

• I teach Spanish, Stem and Art. I work with Pre-Kinder, Kinder, First and Second grades since October 2020

and I am still working there.

• Built and strengthened positive relationships with students, parents and teaching staff.
• Managed student behavior in classroom by establishing and enforcing rules and procedures.
• Supervised students throughout day, both in classroom and outside during breaks.
• Created and enforced child-based, hands-on curriculum to promote student interest and receptive learning.
• Maintained a safe and orderly learning environment for all students.
• Collaborated with colleagues to plan lessons that integrate various subject areas into a cohesive unit of study.
• Monitored student behavior in classrooms, hallways, cafeteria, playgrounds.
• Supervised after school activities such as clubs or sports teams.
• Participated in professional development workshops related to teaching methods or curriculum changes.
• Actively participated in school-wide initiatives and committees.
• Performed student background reviews to ascertain learning deficiencies and strengths to develop tailored lessons based on student needs.

• Customer Service/Satisfaction
• Mediating employee relationships to ensure cooperation day by day
• Creating and implementing training procedures and Advertising, recruiting, interviewing, hiring, Scheduling, coaching, motivating, evaluating, Overseeing all areas of Store Operations to ensure Profitability including Store Presentation, Monthly inventory Management, Loss Prevention, Payroll Management and Daily Operational Control to remain within budget.
• Trained employees on duties, policies and procedures.
• Supervised employees through planning, assignments, and direction.
• Administered employee discipline through verbal and written warnings together with Human Resources.
• Conducted employee evaluations to provide adequate feedback and recognize quality performance.
• Developed service and sales strategies to improve retention and revenue.
• Directed safety operations and maintained clean work environment to adhere to FDA and OSHA requirements.
• Complied with company policies and government regulations to prevent and detect rule violations and protect organization from fines and lawsuits.

• Understood and followed oral and written directions.
• Completed day-to-day duties accurately and efficiently.
• Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
• Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
• Exceeded customer satisfaction by finding creative solutions to problems.
• Prioritized and organized tasks to efficiently accomplish service goals.

• Customer Service/Satisfaction
• Supervising over 20 employees, including hiring, training, coaching, scheduling, etc
• Ordering Food and Supplies on Weekly basis, Monthly Inventories, labor Production, food Cost, Maintaining, etc
• Restaurant Appearance and Advertising.
• Recruited, interviewed and hired qualified staff for open positions.
• Created schedules and monitored payroll to remain within budget.
• Conducted market research to identify trends, opportunities, and threats in the industry.
• Resolved customer complaints quickly while maintaining high quality standards of service delivery.
• Oversaw daily operations, optimizing efficiency and productivity.
• Prepared staff work schedules and assigned team members to specific duties.
• Formed and sustained strategic relationships with clients.

• Handling Employees and Store Needs, Customer Service/Satisfaction, training, scheduling, Monthly Inventory, Food Cost, Labor Cost, etc
• I left Wendy's with great references from the Vice-President of the Company.

• Handling Customer Services/Satisfaction,
• Training, coaching, scheduling, controlling food cost, Maintaining cleanliness, food handling and preparation.
• Trained employees on duties, policies and procedures.
• Delivered exceptional client experiences through hands-on leadership of associates and managers.
• Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
• Performed routine audits of internal controls in order to maintain accuracy of financial records.
• Resolved customer complaints quickly while maintaining high quality standards of service delivery.
• Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.