Leticia Forrest

Performed a verity of clerical duties for West Virginia,Virginia,Delaware,Baltimore MD,and Kentucky.Assisting management with new hires,processing backgrounds checks,Drug Testing,finger printing,Guard Cards,and scheduling for orientation.

*Invoice processing for payments

*Audits

*Creating spreadsheets for daily input

• Participated in professional development programs relevant to industry trends and best practices, enhancing overall knowledge base among Branch Support Specialist peers.

Marshall Health SleepStudy

• Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
• Prevented unauthorized access to facilities by enforcing strict entry protocols and verifying identification.
• Maintained a safe environment for employees and visitors through continuous risk assessment and threat analysis.

• Oversaw team of security officers and managed scheduling and performance evaluations.
• Recorded incident reports with detailed accounts of occurrences.
• Removed unauthorized persons from facility grounds.
• Managed and trained a team of security personnel for optimal performance in maintaining site safety.
• Ensured compliance with all relevant occupational health and safety regulations by regularly reviewing policies and procedures.
• Managed team schedules to provide effective security coverage for building needs.
• Monitored alarm systems, responding promptly to alerts and coordinating appropriate action.
• Maintained detailed logs of daily activities, providing accurate records for management review.
• Resolved conflicts among employees or visitors professionally, promoting a safe and harmonious environment.

• Conducted regular patrols of facility to detect and deter security threats.
• Monitored alarm systems and CCTV footage to enable prompt attention and response.
• Closely monitored alarm systems, responding promptly to alerts and coordinating appropriate action when necessary.
• Maintained a secure environment for employees and visitors by enforcing access control policies and visitor management procedures.
• Prepared and submitted reports to keep management informed of security activities and developments.
• Managed a team of security officers, providing guidance, support, and performance evaluations to ensure a high level of professionalism.
• Coordinated with security personnel or other departments to establish safety of visitors and staff.
• Successfully managed incident response operations during critical situations, ensuring staff and visitor''s safety and minimizing potential damages to company property.
• Analyzed and investigated incidents alongside functional management and security supervisors.
• Assisted with investigations into reported incidents, gathering evidence and providing detailed reports for review by management or law enforcement officials when required.

• Prepared and mailed invoices to customers, processed payments, and documented account updates.
• Submitted cash and check deposits and generated cash receipts to record money received.
• Maintained up-to-date customer contact information, enabling effective communication regarding account status and payment inquiries.
• Provided exceptional customer service when addressing client inquiries about their account status or billing concerns, building strong, long-lasting relationships.
• Made outbound calls to vendors and customers to discuss and resolve account needs.
• Reconciled accounts receivable ledger to verify payments and resolve variances.
• Reduced outstanding account balances through diligent follow-up on overdue invoices and negotiating payment arrangements with clients.
• Responded to inbound inquiries regarding accounts and payments.
• Coordinated with other departments to ensure accurate application of payments, credits, and adjustments to client accounts.
• Increased efficiency of collections efforts through development of targeted strategies for contacting delinquent accounts.
• Posted customer payments by recording cash, checks, and credit card transactions.
• Followed up overdue payments and payment plans from clients to establish good cash flow.
• Generated invoices upon receipt of billing information and tracked collection progress.
• Handled day-to-day accounting processes to drive financial accuracy.

• Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
• Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
• Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
• Responded to customer requests for products, services, and company information.
• Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
• Developed strong product knowledge to provide informed recommendations based on individual customer needs.
• Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
• Updated company's FAQ section to include answers to common customer questions, reducing inquiry volume.
• Trained new Customer Service Representatives on company policies, procedures, and best practices.

• Disinfected and mopped bathrooms to keep facilities sanitary and clean.
• Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
• Collaborated with other housekeeping staff to complete tasks efficiently and effectively.
• Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
• Maintained a spotless environment for guests through diligent daily housekeeping tasks.
• Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
• Hand-dusted and wiped down office furniture, fixtures, and window sills to keep areas clean and comfortable.