Summary
Overview
Work History
Education
Skills
Notes
On The Job
Character Traits
Cellular
Certification
Timeline
Generic

LETICIA G. Copeland

Lake Jackson,TX

Summary

  • A position as Receptionist in Office Administration or as Retail Sales Associate utilizing my successful, bilingual background
  • 13 years in Car Loan Financing Quality Control for a major banking institution 5 years in Home Decor and Appliance Sales for a national home improvement retail chain 2½ years in Junior Customer Care for a popular Gym . Proficient with MS Word and Excel - Familiar with Peach Tree accounting software

Overview

38
38
years of professional experience
1
1
Certification

Work History

Behavior Therapist

Pasito a Pasito ABA
12.2023 - 02.2025
  • Established trusting relationships with clients, providing a foundation for successful behavioral change.
  • Administered therapy and applied behavioral analysis techniques in school, home and community to facilitate client treatment plan.
  • Developed, managed and oversaw progress reports and treatment plan to document client progress and milestones.
  • Improved client behavior by implementing individualized therapy plans and interventions.

Head Teacher

Happy Faces Learning Center
08.2020 - 12.2023
  • Maintained accurate records of student attendance, performance, and progress to ensure transparency and effective communication with parents.
  • Mentored junior teachers, sharing best practices and providing constructive feedback to improve their teaching techniques.
  • Consulted with parents to build and maintain positive support networks and support continuing education strategies.
  • Fostered a stimulating learning environment by maintaining well-organized and dynamic classroom spaces for daily use.

Front Attendant in the Kids Zone

POWERHOUSE GYM
01.2012 - 01.2018
  • Provide excellent care to customers' children (ages 6 months to 12 years) while they work out

Home Decor Sales Associate

LOWE'S HOME IMPROVEMENTS
01.2005 - 01.2010
  • Assist customers on the phone or in person answering questions on merchandise, providing details of value and creating solutions to meet expectations, leading to sales, orders and delivery details to ensure customer satisfaction
  • Control merchandise inventory, pricing and coordinate orders, stocking and attractive displays
  • Operate equipment such as cherry pickers, forklifts, pallet jacks, lifts, etc
  • To move stock in compliance with safety guidelines per training
  • Act as a Floater for other departments as called upon, in particular for 'Appliances'

Quality Analyst in Auto Financing

BANK ONE
01.1987 - 01.2000
  • Company Overview: now known as CHASE BANK
  • Performed reviews and evaluations of accounts to ensure compliance with bank policies and all applicable laws and regulations
  • Provided feedback; reminders, recommendations and necessary coaching to business partners
  • Participated in QA meetings dealing with partner processes, initiatives, questions and resolutions
  • Now known as CHASE BANK

Education

Basic Courses -

MARICOPA JR. COLLEGE
Phoenix, AZ

Skills

  • Proficient with MS Word and Excel
  • Familiar with Peach Tree accounting software

Notes

  • Consistently rated as a top employee with a perfect safety record
  • Moved to and from different locations to accommodate husband's re-assignments

On The Job

  • Banking and credit check procedures, loan reviews to ensure quality and compliant transactions
  • Overall retail sales, plus details of Home Decor and complete line in Appliance Department
  • Inventory control, requests for special orders or additional merchandise, displays and sales reports

Character Traits

  • A dynamic employee with great sales knowledge, who strives to exceed expectations in customer service to ensure satisfaction and enhance employers' profit margins
  • With above average public relations and communication skills at all levels ('never met a stranger!')
  • A team-player/builder and leader, goal-oriented, well organized who takes ownership of her job and works well with accuracy in a fast-paced environment, under minimum supervision
  • A reliable problem-solver and fast-learner interested in knowing technical details about merchandise assigned to, and other in multiple departments to become a multi-tasking business professional

Cellular

918.841-4166

Certification

  • Child Development Associate (CDA) - Council for Professional Recognition.

Timeline

Behavior Therapist

Pasito a Pasito ABA
12.2023 - 02.2025

Head Teacher

Happy Faces Learning Center
08.2020 - 12.2023

Front Attendant in the Kids Zone

POWERHOUSE GYM
01.2012 - 01.2018

Home Decor Sales Associate

LOWE'S HOME IMPROVEMENTS
01.2005 - 01.2010

Quality Analyst in Auto Financing

BANK ONE
01.1987 - 01.2000

Basic Courses -

MARICOPA JR. COLLEGE

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LETICIA G. Copeland