Leticia George
The Bronx,NY
Summary
Energetic Hostess with exceptional experience-enhancing customer experiences in foodservice setting. Courteous and friendly when directing customers to tables, giving directions, and taking reservations. Constantly finding new ways to exceed customers' expectations with personalized service.
Overview
5
5
years of professional experience
Work History
Hostess
Millers Ale House Bar And Grill
03.2023 - 05.2024
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Answered customer questions about hours, seating, and menu information.
- Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
Barista
Starbucks
12.2021 - 12.2022
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
- Cleaned counters, machines, utensils, and seating areas daily.
- Controlled line and crowd with quick, efficient service.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
Hostess
Costal Flats
02.2019 - 11.2021
- Greeted guests and seated promptly, providing special accommodation for handicapped diners and small children.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Cultivated positive guest relations by managing information and orchestrating speedy seating.
- Monitored seating area and checked restrooms regularly to keep spotless.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
Education
High School Diploma -
Great Mills High School
Great Mills, MD07.2017
Skills
- Dining room management
- Server Support
- Complaint Handling
- Guest Engagement
- Food Running
- Table Bussing
- Beverage Preparation
- Phone Etiquette
- Reservation Management
- Detail Oriented
Accomplishments
- Achieved a promotion by completing hostess position with accuracy and efficiency, as well as showing interest and initiative in other areas of restaurant service.
Timeline
Hostess
Millers Ale House Bar And Grill
03.2023 - 05.2024
Barista
Starbucks
12.2021 - 12.2022
Hostess
Costal Flats
02.2019 - 11.2021
High School Diploma -
Great Mills High School
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