Summary
Overview
Work History
Education
Skills
Additional Information
Timeline
Generic

Leticia Green

Spotsylvania,VA

Summary

Casino operations professional prepared for supervisory role, bringing valuable experience in cash management and customer service. Proven ability to lead teams, enhance operational efficiency, and maintain compliance with regulatory standards. Reliable and adaptable, with skills in problem-solving and team collaboration.

Overview

21
21
years of professional experience

Work History

Casino Cage Supervisor

Rosie's Gaming Emporium
01.2023 - Current
  • Maintained strict compliance with all banking regulations, ensuring a secure and trustworthy environment for clients.
  • Delivered exceptional customer service, addressing concerns promptly and professionally to ensure client satisfaction.
  • Monitored and coordinated activities of cage personnel to maintain integrity of cage funds.
  • Hired, trained, motivated, evaluated and supervised staff and offered guidance and resources to accomplish job and department objectives.
  • Reconciled daily summaries of transactions to balance cash drawers and maintain accurate account of assigned banks.
  • Oversaw cage-related financial activities on property to enforce laws, rules, regulations and controls of company, tax and gaming commissions.
  • Responded to and resolved guest inquiries, disputes and issues to maintain guest satisfaction.
  • Observed and monitored status and cash inventory levels of ticket redemption kiosk machines to support maximum performance and availability to casino guests.
  • Coordinated scheduling of cage personnel to ensure adequate staffing levels during peak times while minimizing labor costs where possible.
  • Reduced cash discrepancies by implementing stringent cash-handling procedures and conducting thorough audits regularly.
  • Evaluated existing operational policies regularly, making recommendations for improvements based on industry best practices and specific needs of the casino.
  • Mentored junior staff members by sharing expertise on casino cage operations, fostering a culture of continuous learning and development within the department.
  • Collaborated with other departments to resolve customer disputes quickly and professionally, enhancing overall guest experience.
  • Kept up-to-date with industry trends and regulatory changes to ensure ongoing compliance within cage operations.
  • Provided support during internal and external audits by maintaining accurate records of all financial transactions within the casino cage area.
  • Improved team collaboration, fostering an open line of communication between cage supervisors, managers, and frontline staff.
  • Streamlined cage operations for increased efficiency by developing and implementing new processes for staff training and performance evaluations.
  • Enhanced customer satisfaction by providing efficient and accurate cashiering services in a busy casino environment.
  • Managed large-scale cash transactions during high-profile events at the casino, maintaining accuracy and efficiency under pressure while upholding strict security protocols.
  • Assisted in the recruitment and selection process of new cage employees, ensuring that only highly skilled and trustworthy individuals were added to the team.
  • Conducted employee training workshops on topics such as fraud prevention, cash handling best practices, and customer service techniques to improve overall team performance.
  • Implemented effective cash inventory controls to minimize losses due to theft or error while maximizing operational efficiency.
  • Assisted in the development of annual budgets for the cage department, contributing to cost-saving strategies without compromising service quality.
  • Assisted guests with credit card advances, chip cash-outs and check cashing.

Maintence

United States Postal Service
09.2015 - Current
  • Check In and out patients, process new patients, verify insurance and demographic information
  • Scheduling making, canceling and rescheduling patient, as well as follow- up appointments
  • Answer telephones, patient inquiries, direct phone calls accordingly
  • Pull and file patient charts, send charts to our other office locations for patient appointments
  • Print charge tickets and collect co-pays and balances and document payments and provide receipts
  • Total all credit, cash, and check payments received for the day
  • Close out credit card machine print reports
  • Appointment confirmation calls
  • Mail or fax prescriptions

Waitress

BJ'S Restaurant & Brewhouse
06.2016 - 04.2021
  • Taking order, provide adequate service
  • Build sales for the store
  • Compete in sales with my fellow server
  • Engaging with my guest
  • Handle cash payments

Rental Agent/Shift Manager

Blockbuster Video Rental
08.2007 - 02.2008
  • Facilitated front desk activities such as renting out and checking in of movies and any other sales, exchanges, or purchases, as well as provided supervisory support in the areas of money handling, voids, shift breaks, and vault drops
  • Increased business and revenue in the store by signing up new customers for rental membership, as well as reduced bad debt in the store by following up with clients on late rentals and payments
  • Handled all customer service issues including customer complaints and issues with monetary transactions

Waitress/Shift Manager

Pizza Hut Restaurant
03.2006 - 08.2007
  • Assisted in daily accounting and closing of restaurant books by preparing checks, itemizing total meal costs, closing out daily receipts, and generating deposit receipt for the day manger to take to the bank
  • Provided exemplary service to every patron by greeting customers, escorting them to their seats, and ensuring the accuracy and timely delivery of their orders as well as maintained an extensive knowledge of menu items, daily specials and any other promotions
  • Supervised other personnel to ensure the smooth day-to-day operation of the restaurant

Debt Collector Supervisor

Portables AT&T Wireless
06.2004 - 02.2005
  • Conducted more than50 outbound calls per day to clients/debtors in an effort to recoup lost revenue
  • This included conferring d with clients/debtors by telephone and/or in person to determine reasons for overdue payments and work with client to determine eligibility for a payment plan
  • Located and monitored overdue accounts using computers and a variety of automated systems
  • Entered invoice and credit memo data into computer
  • When necessary, notified credit departments and turned over account records to attorneys when clients/debtors fail to respond to collection attempts
  • Other administrative duties as required or needed

Education

High School -

Potomac High School
Woodbridge, VA
12.2004

Skills

  • Certified in Microsoft Office
  • Medical Receptionist
  • Restaurant Management
  • Office Administration
  • Medical Billing
  • Medical Terminology
  • Customer service
  • Insurance Verification
  • Cash handling
  • Medical Scheduling
  • Cash management
  • Medical Office Experience
  • Medical Records

Additional Information

  • Summary of Skills
  • Collections experience in handling past due or delinquent accounts
  • Ability to navigate the internet, exceptional typing skills, knowledge of Microsoft Office Products
  • Effective communication skills, both verbally as well as in writing
  • Experience in clerical duties such as filing, scanning, copying, data entry, preparing reports, etc.
  • Customer service, Patient registration, Patient Scheduling
  • Ability to work in a fast paced environment

Timeline

Casino Cage Supervisor

Rosie's Gaming Emporium
01.2023 - Current

Waitress

BJ'S Restaurant & Brewhouse
06.2016 - 04.2021

Maintence

United States Postal Service
09.2015 - Current

Rental Agent/Shift Manager

Blockbuster Video Rental
08.2007 - 02.2008

Waitress/Shift Manager

Pizza Hut Restaurant
03.2006 - 08.2007

Debt Collector Supervisor

Portables AT&T Wireless
06.2004 - 02.2005

High School -

Potomac High School

Similar Profiles

CREATE PROFILE
Leticia Green