Leticia Guillen
Imperial Beach,CA
Summary
Retail Assistant Manager with a proven track record at Treasures of the Heart, reliable and customer-focused retail professional with 12+ years of experience in retail and customer service, including 8 years as an Assistant Manager excelling in inventory management and client interaction. Strong background in store operations, staff support, customer relations, and day-to-day retail management. Enhanced sales through strategic merchandising and promotions, fostering a positive shopping experience. Recognized for strong leadership and problem-solving skills, driving team performance and customer satisfaction. Known for professionalism, dependability, and excellent customer care.
Overview
9
9
years of professional experience
Work History
Retail Assistant Manager
Treasures of the Heart
06.2016 - 11.2025
- Assisted in daily store operations, ensuring optimal customer service and product availability.
- Supported inventory management by organizing stock and conducting regular audits.
- Collaborated with team members to maintain store cleanliness and visual merchandising standards.
- Responded to customer inquiries, providing knowledgeable assistance and resolving issues promptly.
- Monitored sales trends, assisting management in identifying opportunities for improvement and growth.
- Controlled store inventory and reviewed cash handling and operations reports.
- Maintained visual merchandising standards throughout the store to create an engaging shopping experience for customers.
- Supervised daily store operations, ensuring smooth workflow and timely completion of tasks.
- Handled customer service by dealing with complaints, organizing stock and answering customer questions.
- Boosted sales performance with strategic merchandising plans and promotional displays.
- Maintained, cleaned and organized store to provide positive shopping experience for customers and inspiring workplace for team members.
- Collaborated with store manager to develop action plans for improving overall store performance metrics.
- Exhibited excellent people skills during interaction with employees and customers.
- Upheld company customer service standards to provide customers with outstanding service and friendly environment.
- Monitored and identified store losses or inconsistencies and implemented solutions to successfully achieve company goals.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Contributed to promotional activities, driving customer engagement through effective displays and signage.
Education
Associate of Arts - Graphic Design
Southwestern College
Chula Vista, CA06-2001
No Degree - Nursing Activities
Certified Activity Assistant, Private Nursing Home
San Diego, CANo Degree - Certified Nurse Assistant
Southwestern College
Chula Vista, CANo Degree - Licensed Cosmetologist
Bay Vista Beauty College
National CitySkills
- Product presentation
- Inventory and sales coordination
- Client interaction
- Retail management
- Merchandising strategy implementation
- Sales strategy planning
- Strategic promotions planning
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Retail Assistant Manager
Treasures of the Heart
06.2016 - 11.2025
Associate of Arts - Graphic Design
Southwestern College
No Degree - Nursing Activities
Certified Activity Assistant, Private Nursing Home
No Degree - Certified Nurse Assistant
Southwestern College
No Degree - Licensed Cosmetologist
Bay Vista Beauty College