SaaS
Leticia Guyton
Professional
Atlanta,GA
Summary
Highly skilled administrative professional with extensive experience in customer support, team training, and managing lending products. Proven track record in improving customer service scores and supporting large-scale mergers. Seeking a Clinical Administrative Coordinator role at Maximus to utilize my expertise in operational efficiency, customer service, and compliance to contribute to seamless healthcare operations.
Overview
12
12
years of professional experience
4
4
Certification
Work History
Online Marketer and Social Media
As I Grow Podcast
01.2019 - Current
- Performed duties as an online marketer; collected and analyzed data to improve strategies and created techniques for increasing page visits and engagement
- Built broadcast storylines, gaining interested listeners and growing the station audience; planned/executed events and marketing programs resulting in 75% of goal of qualified leads
- Implemented and managed projects using cloud-based technologies, contributing to streamlined operations and increased scalability.
- Boosted brand awareness through the creation of engaging social media campaigns.
Travel Agent
InteleTravel
01.2014 - Current
- Coordinated international and domestic travel accommodations for customers; arranged airfare, hotel, and rental car reservations
- Managed accounts and budgets, improving workplace productivity by 15%.
Universal Banker
Truist Bank
10.2023 - 10.2024
- Supported the successful merger of BB&T and SunTrust by contributing to the seamless integration of services and processes.
- Improved customer service scores by developing and implementing best practices for handling customer inquiries and resolving issues efficiently.
- Collaborated with internal teams to train staff on new systems, products, and services, ensuring consistency in service delivery during the transition.
- Managed customer relationships and assisted with both business and personal banking needs, helping clients navigate changes during the merger.
Senior Personal Banker
PNC Bank
01.2019 - 01.2023
- Trained and mentored bankers, ensuring proficiency in customer service, sales techniques, and compliance with financial regulations.
- Enhanced branch operations by streamlining processes, leading to a 30% increase in productivity and improved customer satisfaction.
- Managed lending products for both business and personal clients, including loan applications and approvals.
- Recognized as a top performer in both sales and client satisfaction, consistently meeting branch goals.
Claims Analyst
Robert Half
01.2022 - 10.2022
- Processed insurance claims, conducted investigations, and resolved customer inquiries while adhering to industry standards.
- Ensured accuracy in data entry and maintained documentation to facilitate timely claim resolutions.
- Managed high-volume caseloads, prioritizing tasks to ensure timely completion of all claims.
Customer Service Representative
LogistiCare
01.2019 - 09.2019
- Provided customer support by addressing inquiries, scheduling transportation, and maintaining records in compliance with HIPAA.
- Monitored case progress and ensured timely resolution, achieving a 100% customer satisfaction rating.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Manager’s Assistant
Enterprise Rent-A-Car
06.2014 - 06.2018
- Trained and supervised a sales team, leading to a 25% increase in revenue through enhanced customer service techniques.
- Managed administrative functions, including scheduling, reporting, and team coordination, significantly improving operational efficiency.
- Developed client follow-up procedures, increasing customer retention and repeat business.
Manager’s Assistant
Enterprise Rent-A-Car
01.2014 - 01.2018
- Trained, developed, and mentored sales team, increasing overall company revenue through effective sales techniques
- Implemented customer service strategies, reviewing sales and gross profit reports to increase market growth.
Sales Representative
T-Mobile
01.2013 - 01.2014
- Discussed business needs and recommendations with existing and potential customers, exceeding sales goals by selling over $20K of plans, accessories, and devices
- Enhanced overall efficiency and customer satisfaction through effective communication between departments.
Education
Master of Arts - Marriage and Family Therapy
Northcentral University
San Diego, CA09.2026
Master of Science - Digital Marketing
Full Sail University
Winter Park, FL10.2021
Bachelor of Arts - Business Administration
Ashford University
San Diego, CA01.2013
Skills
- Customer Support & Relationship Management
- Lending Product Management (Business & Personal Loans)
- Training & Staff Development
- Merger Support & Process Integration
- Data Entry & Documentation Accuracy
- Scheduling & Multitasking
- Proficiency in Microsoft Office Suite
- CRM Systems (Salesforce)
- SaaS and Cloud-based Technologies
- Inbound Call Center Experience
- Patient Scheduling & Coordination
- Telehealth & Remote Support Proficiency
Accomplishments
- Customer Satisfaction Lead | PNC Bank
- Diversity Leader Award | PNC Bank
- Top Sales Award | PNC Bank
- Top Sales Performer | T-Mobile
Certification
- Google Analytics Training, 2021
- MS Office
Notableawards
- Top Sales Award | PNC Bank
- Diversity Leader | PNC Bank
- Customer Satisfaction Lead | PNC Bank
- Top Sales | T-Mobile
- Women In Business
Coreexpertise
- Client Relationship Management
- Customer Success Strategies
- SaaS and Cloud-based Technologies
- Project Management & Coordination
- Strategic Analysis & Reporting
- Salesforce CRM
- Cross-functional Team Collaboration
- Engagement & Retention Strategies
Additional Information
- HIPAA Compliance Training
- Google Analytics (2021)
- Microsoft Office Proficiency
Timeline
Universal Banker
Truist Bank
10.2023 - 10.2024
Claims Analyst
Robert Half
01.2022 - 10.2022
Online Marketer and Social Media
As I Grow Podcast
01.2019 - Current
Senior Personal Banker
PNC Bank
01.2019 - 01.2023
Customer Service Representative
LogistiCare
01.2019 - 09.2019
Manager’s Assistant
Enterprise Rent-A-Car
06.2014 - 06.2018
Travel Agent
InteleTravel
01.2014 - Current
Manager’s Assistant
Enterprise Rent-A-Car
01.2014 - 01.2018
Sales Representative
T-Mobile
01.2013 - 01.2014
Bachelor of Arts - Business Administration
Ashford University
Master of Arts - Marriage and Family Therapy
Northcentral University
Master of Science - Digital Marketing
Full Sail University
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse
Software
Quote
Your vision will become clear only when you can look into your own heart. Who looks outside, dreams; who looks inside, awakens.
Carl Jung
Similar Profiles
Dan SwerdloveDan Swerdlove
Lead Producer / Technical Director at H3 Podcast / Frenemies PodcastLead Producer / Technical Director at H3 Podcast / Frenemies Podcast
Jerry-Morel Takou NgueloJerry-Morel Takou Nguelo
Podcast Co-Editor at Everybody Eat Podcast (own podcast)Podcast Co-Editor at Everybody Eat Podcast (own podcast)
Vikash TiwariVikash Tiwari
Sales and Marketing at Fasal - Grow more, grow betterSales and Marketing at Fasal - Grow more, grow better
Paul ComriePaul Comrie
Stream Manager at Nokia USA IncStream Manager at Nokia USA Inc
Moziah DavisMoziah Davis
Transmission Analyst at Georgia PowerTransmission Analyst at Georgia Power