Leticia Hachey
Duluth,MN
Summary
Detail-oriented and relationship-driven professional with experience in customer service, administrative support, and business development. Skilled in scheduling, documentation, client communication, and supporting organizational workflows. Known for being dependable, structured, and quick to learn new systems. My background spans healthcare, marketing, administrative work, and sales, giving me a versatile understanding of client needs and internal operations.
Overview
7
7
years of professional experience
Work History
Assistant Manager, Sales & Marketing
Setri Barrel Saunas
Grand Rapids, MN
09.2022 - Current
- Oversaw scheduling, events, deliveries, and team coordination to ensure seamless daily operations.
- Supported business development through CRM tracking, proposal creation, and new client outreach.
- Strengthened owner operations by managing communication, workflow organization, and admin support.
- Delivered high-level consultative sales, educating clients on product benefits and lifestyle value.
- Captured marketing visuals (photo/video) used for branding, social media, and client education.
- Managed inventory, documentation, client follow-up, and escalation handling with professionalism.
Server
Pedro's Grill & Cantina
Cloquet, MN
09.2021 - Current
- Delivered fast-paced customer service, managing multiple tables with accuracy and upbeat energy.
- Strengthened guest experience through upselling, relationship building, and consistent service quality.
- Provided exceptional customer service, ensuring a welcoming dining experience.
- Managed multiple tables simultaneously, prioritizing tasks to enhance service flow.
- Trained new servers on menu items, service standards, and company policies.
Marketing & Business Development Intern
GBHI
Georgetown, TX
09.2024 - 11.2024
- Worked under the CEO, supporting outreach, referral development, and marketing initiatives.
- Assisted with campaigns, branded presentations, community partnerships, and event coordination.
- Helped the marketing team develop new content for the website.
- Developed training programs for employee development and compliance initiatives.
- Facilitated onboarding processes to integrate new hires effectively into teams.
- Collaborated with team members to improve recruitment processes and strategies.
Dental Assistant
Lake Superior Community Health Center
Duluth, MN
09.2020 - 09.2021
- Assisted chairside with X-rays, polishing, impressions, charting, sterilization, and procedure prep.
- Provided warm, patient-centered communication to ease nerves and build trust with all ages.
- Ensured OSHA & HIPAA compliance through strict sterilization and documentation accuracy.
- Supported dentists and hygienists with flow management, room turnover, and patient education.
- Sterilized instruments and maintained cleanliness of treatment areas.
- Managed scheduling and coordinated patient appointments effectively.
- Assisted in patient preparation and comfort during dental procedures.
Bank Teller
Members Cooperative Credit Union
Cloquet, MN
05.2019 - 09.2020
- Performed secure, accurate financial transactions with high attention to detail.
- Built rapport with members, assisting with banking questions, account maintenance, and problem resolution.
- Demonstrated strong accuracy, confidentiality, and customer service in a regulated environment.
- Processed daily transactions accurately, ensuring compliance with internal policies and regulations.
- Assisted members with account inquiries, providing exceptional customer service and fostering relationships.
- Built and strengthened customer relationships by leveraging excellent interpersonal and communication skills.
Education
Bachelor of Science - Marketing Communications
Bemidji State University
12.2024
Associate of Arts -
Lake Superior College
12.2021
Skills
- Sales
- CRM software proficiency
- Team building and development
- Project coordination
- Customer service
- Problem solving
- Time management
- Attention to detail
- Business development
- Organizational skills
- Sales strategy development
- Event coordination
- Microsoft Office
- Account management
Timeline
Marketing & Business Development Intern
GBHI
09.2024 - 11.2024
Assistant Manager, Sales & Marketing
Setri Barrel Saunas
09.2022 - Current
Server
Pedro's Grill & Cantina
09.2021 - Current
Dental Assistant
Lake Superior Community Health Center
09.2020 - 09.2021
Bank Teller
Members Cooperative Credit Union
05.2019 - 09.2020
Bachelor of Science - Marketing Communications
Bemidji State University
Associate of Arts -
Lake Superior College