Leticia Hernandez
Sioux City,IA
Summary
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Resourceful Manager offering history of success coordinating and monitoring operations across various departments. Effective leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Highly committed with hardworking mentality to maintain quality of services and products.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Studio Manager
Waxing the City
Sioux City, IA
10.2024 - Current
- Established a positive work environment, fostering collaboration among staff members to improve productivity and creativity.
- Coordinated daily studio operations, including scheduling, staff management and customer service.
- Supervised studio staff for timely, accurate and high-quality task completion.
- Verified that organization maintained open-door policy so employees could openly discuss ideas and make suggestions.
- Managed budgets and financial reports, ensuring fiscal responsibility and profitability.
- Strengthened relationships with external partners such as vendors or suppliers, promoting collaboration opportunities that ultimately benefited
- Pleasantly greeted customers and asked open-ended questions to better determine needs.
- Promoted a culture of continuous improvement within the team by encouraging open feedback and sharing best practices between colleagues.
- Implemented marketing strategies to promote studio to potential clients.
- Managed 20-30 calls a day assisting clients with rebooking, questions about their appointments, or how I could assist with their memberships.
Universal Banker
Availa Bank
1380 Hamilton Blvd
08.2023 - 09.2024
- Opened checking, savings, money market and certificates of deposit accounts and ordered checks, debit cards and furnished online banking details to facilitate new transactions.
- Cashed checks, accepted deposits and withdrawals within assigned limits and calculated daily transactions using computers, calculators or adding machines.
- Supported branch operations, ensuring compliance with all federal and state regulations as well as bank policies.
- Improved customer satisfaction by providing personalized banking solutions and addressing client needs promptly.
- Managed escalated phone calls by applying conflict resolutions skills and extensive knowledge of bank policies, products, and services.
- Resolved complex customer issues efficiently, collaborating with relevant departments when necessary for prompt resolution of problems encountered during banking transactions.
- Ensured a consistent and positive customer experience by upholding high standards of professionalism, courtesy, and responsiveness in all interactions.
- Contributed to a high-performing team culture by actively participating in training sessions, staff meetings, and ongoing professional development opportunities.
- Managed Daily outbound sales calls to promote offers on Commercial side of the Branch
- Assisted customers with setting up or closing accounts, completing loan applications, and signing up for new services.
- Facilitated smooth transactions by adeptly handling cash deposits, withdrawals, check processing, and loan payments.
- Strengthened customer relationships with proactive communication and timely resolution of queries or concerns.
- Provided exceptional service through accurate and efficient management of teller line duties while maintaining strict confidentiality standards.
- Managed approximately 40 incoming calls, emails and faxes per day from customers.
Assistant Machine Operator
Wells Blue Bunny
Le Mars, IA
10.2020 - 05.2023
- Reduced downtime by performing regular preventative maintenance on machinery and equipment.
- Streamlined workflow processes by organizing workspace and tools for maximum efficiency during shift changes.
- Aided supervisors in reducing waste materials by properly disposing of scrap material according to company guidelines.
- Ensured product quality through thorough visual inspections, identifying any defects or discrepancies before packaging.
- Assisted in achieving production goals by monitoring machine output and making necessary adjustments for consistent quality.
- Upheld cleanliness standards in the workplace by performing routine housekeeping tasks, promoting a safe and organized work area.
- Supported continuous improvement initiatives by sharing ideas and participating in problem-solving sessions to optimize productivity.
- Assisted in maintaining equipment uptime by quickly troubleshooting minor issues, enabling machines to return to full operation with minimal impact on production goals.
- Bolstered inventory accuracy with meticulous tracking of raw materials used during production runs, updating system records accordingly.
- Monitored compliance with plant procedures, safety, and sanitation protocols as well as government regulation.
Lead Teller
Wells Fargo
Sioux City, IA
05.2016 - 10.2020
- Managed cash inventory, ensuring accurate balancing of the vault and individual teller drawers daily.
- Assisted in training new tellers to ensure a consistent level of excellent service across the team.
- Supported branch management in conducting audits, demonstrating attention to detail while verifying transactional records for accuracy.
- Mentored junior tellers, fostering professional growth and improved performance within the team.
- Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
- Provided exceptional customer service, resulting in increased loyalty among existing clients and referrals of new business opportunities from satisfied customers.
- Introduced customers to other bank team members to help meet financial needs.
- Prevented losses by identifying suspicious activities and escalating concerns according to bank policies and procedures.
- Developed rapport with clientele by delivering personalized services that addressed specific financial needs.
- Served as an essential resource for colleagues seeking guidance on policy interpretations or procedural clarifications.
- Mentored and trained new tellers on bank procedures and customer service standards.
- Maintained compliance with federal regulations and bank policies, mitigating risk exposure for the institution.
- Assisted with 50+ clients a day, assisting with everyday transactions, monitoring call flow, and promptly assisting other co workers via Email
Education
Esthetics - Cosmetology
Xenon International Academy II, Inc.
Omaha, NE02.2023
No Degree - General Education/ Nursing
Western Iowa Tech Community College
Sioux City, IA05.2020
High School Diploma -
North High School
Sioux City, IA05.2015
Skills
- Branch operations
- Cash handling proficiency
- Document Preparation
- Customer Service
- Products and Services Knowledge
- Financial Advising
- Transaction Processing
- Studio operations
- Budget management
- Staff supervision
- Communication skills
- Hiring and training
Languages
Spanish
Full Professional
Certification
- Licensed Esthetician - Iowa Board of Cosmetology.
Timeline
Studio Manager
Waxing the City
10.2024 - Current
Universal Banker
Availa Bank
08.2023 - 09.2024
Assistant Machine Operator
Wells Blue Bunny
10.2020 - 05.2023
Lead Teller
Wells Fargo
05.2016 - 10.2020
Esthetics - Cosmetology
Xenon International Academy II, Inc.
No Degree - General Education/ Nursing
Western Iowa Tech Community College
High School Diploma -
North High School
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