Leticia Hernandez
Anaheim,CA
Summary
Veteran bartender and mixologist with 10 years of experience. Providing friendly and engaging customer service. Acquired a rich knowledge of the beverage world and skilled at quickly and eciently producing high quality cocktails.
Overview
7
7
years of professional experience
Work History
Pet Care Specialist
PetSmart
08.2024 - Current
- Supervised individual and group playtime
- Managed feeding schedules for both dogs and cats.
- Cleaned playrooms thoroughly after every session.
- Ensured safety and engagement of dogs during designated play times.
- Washed towels and dog beds
- Regularly maintained cleanliness of kennels.
- Transferred dogs from kennels to playrooms
- Ensured hygiene standards in cat rooms.
- Provided enriching TLC interactions to bordered pets.
- Performed routine welfare checks on dogs and cats.
- Maintained adequate water supply for every dog at all times.
Bartender
Rio Vista/TJ’s Cocktails
12.2023 - Current
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
- Kept bar presentable and well-stocked to meet customer needs.
- Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
- Educated customers on drink options, making personalized recommendations based on preferences or dietary restrictions.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
Bartender
Bobby Vs
03.2022 - 07.2024
- Greet guests and respond to guest inquiries and requests in a friendly and efficient manner
- Mix and garnish beverages according to recipe and portion control standards
- Present and serve beverages to guests
- Check guests for proper identification and serve alcoholic beverages to guests in accordance with federal, state, local and company laws and regulations
- Collect and process payments from guests using the point-of-sale system, processing credit and debit cards and making change for cash sales
- Stock and maintain the bar to include beer, wine, spirits, paper products, straws and stirrers, condiments, glassware, ice and produce
- Cut, store and ensure product quality of all beverage-related perishables
- Respond professionally to inebriated guests, as needed
Bartender
Ruby's Sports Bar
07.2018 - 04.2022
- Exercised good public and customer relations skills at all times
- Prepared all drink orders as required and to charge for such orders as they are prepared and in the appropriate manner
- Complied with all liquor laws, health regulations, and company policies
- Performed all side duties such as cleaning, garnish preparation, stocking, etc
Bartender
Roxanne's
06.2019 - 06.2020
- Prepared beverages, cocktails and wine orders in adherence to state and city alcohol laws
- Maintained a clean and well-stocked bar
- Conveyed broad cocktail knowledge and mix complex drinks consistently
- Collected money, accurately make change and accurately input into POS
- Served guests and filled server orders quickly and courteously
- Checked IDs in accordance with beverage guidelines
- Was responsible for learning and preparing a large (24 specialty drinks) mixology menu
Bartender
R Bar
06.2019 - 02.2020
- Prepared beverages, cocktails and wine orders in adherence to state and city alcohol laws
- Maintained a clean and well-stocked bar
- Conveyed broad cocktail knowledge and mix complex drinks consistently
- Collected money, accurately make change and accurately input into POS
- Served guests and filled server orders quickly and courteously
- Checked IDs in accordance with beverage guidelines
- Handled difficult customer service situations while maintaining standards and following applicable liquor laws
Skills
- Mixing Cocktails
- Customer Service
- Operating POS Systems
- Adaptability
- Attention To Detail
- Prioritization
- Cashier Skills
- Teamwork
- Focused on Bar Cleanliness and Sanitation
Languages
Spanish
Native or Bilingual
Timeline
Pet Care Specialist
PetSmart
08.2024 - Current
Bartender
Rio Vista/TJ’s Cocktails
12.2023 - Current
Bartender
Bobby Vs
03.2022 - 07.2024
Bartender
Roxanne's
06.2019 - 06.2020
Bartender
R Bar
06.2019 - 02.2020
Bartender
Ruby's Sports Bar
07.2018 - 04.2022