Leticia Herrera
Chicago,IL
Summary
Motivated Shift Leader enthusiastic about helping team members meet and exceed objectives with compassionate leadership. Talented trainer and operational problem-solver with front-line experience and collaborative nature. Resourceful in balancing customer, company and employee needs. Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
18
18
years of professional experience
Work History
Operations Processor
US Bank National Association
Elk Grove Village, IL
07.2022 - Current
- Maintained accurate balance of cash on hand in vault at all times.
- Counted and verified large amounts of currency using specialized equipment.
- Ensured compliance with banking regulations regarding operational procedures within the vault area.
- Compiled reports detailing various aspects of daily activities within the vault area.
- Analyze internal activities on customer accounts such as payments, transfers, and other transactions and flag any suspicions activity that could indicate fraud or money laundering.
- Preform data entry on deposit transactions that require correction, filling/retrieving items as needed, balancing tasks, and other duties as assigned
Shift Lead
Walgreens
Chicago, IL
04.2006 - Current
- Coordinated with store personnel to ensure opening and closing procedures were followed correctly.
- Performed regular maintenance on POS terminals to ensure optimal performance.
- Investigated discrepancies between physical count and computer records.
- Ensured staff was properly trained on all aspects of their job duties, including safety protocols.
- Resolved customer complaints promptly and professionally.
- Maintained an organized work environment by delegating tasks to staff as needed.
- Verified that cash drawers contained correct amounts of money during opening and closing shifts.
- Created merchandising plans based on customer buying habits and trends in the industry.
Education
High School Diploma -
Thomas Kelly High School
Chicago, IL06.2003
Skills
- Team Collaboration and Leadership
- Critical thinker
- Moderate Computer Skills
- Time Management
- Problem-Solving
- Cash Handling
Languages
Spanish
Native/ Bilingual
Timeline
Operations Processor
US Bank National Association
07.2022 - Current
Shift Lead
Walgreens
04.2006 - Current
High School Diploma -
Thomas Kelly High School
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