Summary
Overview
Work History
Education
Skills
Skills And Acknowledgements
Certification
Timeline
Generic

Leticia Herrera

Las Vegas,NV

Summary

Learn new things daily, be successful, love my career, and be part of a team is my biggest objective.

Professional in service industry with track record of delivering high-quality customer experiences. Effective at managing diverse tasks while ensuring guest satisfaction. Reliable team player who adapts quickly to changing needs and maintains positive attitude. Skilled in communication and problem-solving.

Overview

10
10
years of professional experience
1
1
Certification

Work History

Food and Beverage Server

SBE Group
06.2024 - Current
  • Provided courteous, friendly service while multitasking in fast-paced environment.
  • Greeted guests warmly to foster welcoming environment.
  • Maintained a clean and organized dining area for an enjoyable guest experience.
  • Remained focused, calm and professional during peak rush hours.
  • Collaborated with kitchen staff to ensure timely delivery of food orders, resulting in positive feedback from customers.
  • Checked on guests throughout meal to attend to needs and provide great service.
  • Promoted a safe dining environment by adhering to strict food handling guidelines and maintaining cleanliness standards throughout the establishment.
  • Adhered to health and safety standards while handling food and beverages.
  • Assisted in maintaining a positive work environment by fostering open communication and teamwork among staff members, resulting in higher overall job satisfaction levels.

Delivery Driver

Amazon Flex
11.2022 - Current
  • Delivered packages to customer doorsteps and business offices.
  • Completed on-time deliveries by choosing best and most efficient routes.
  • Improved customer satisfaction by ensuring timely and accurate deliveries of products.
  • Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
  • Operated vehicle safely in highly congested areas with no traffic violations.
  • Worked scheduled hours as required and took on available shifts during holidays and busy periods.

Food Service Manager

CCSD
01.2024 - 09.2024
  • Trained and supervised new staff to enhance customer service skills and comply with food safety standards.
  • Tracked food production levels, meal counts, and supply costs.
  • Maintained effective supply levels by monitoring and reordering food stock and dry goods.
  • Controlled labor hours and inventory costs through hands-on management and proactive changes.
  • Upheld company policies consistently across all areas of operation while remaining flexible enough to address unique situations as they arose within the workplace setting.

Hospitality Manager

Golden Corral
04.2023 - 11.2023
  • Managing FOH employees, implementing rules and expectations, food safety and training, managing registers, cash handling, nightly deposits, reviewing P&L’s, managing sales, labor, food cost
  • Also inputting invoices, new hires, reviewing house rules with new employees
  • Greeting guests, providing exceptional service
  • Making sure buffet areas are clean and stocked
  • Collaborated with various departments to achieve operational excellence, boosting overall guest experience quality.

Assistant General Manager

ANB Concessions
08.2015 - 04.2023
  • Managing FOH & BOH employees, ordering deliveries, training new hires, management, and supervising shift leaders as well as hourly employees in a union house environment
  • Executing onboarding, I-9’s, inventory, schedules, and P&L’s
  • Managing labor daily, time and attendance, and daily operations
  • Proficient with excel, word, PowerPoint, teams, zoom
  • Interviewing new hires, discipline employees, and terminating employees
  • Managing sales, and daily/weekly projections
  • Working with customers directly
  • Knowledge of POS systems
  • Received and completed certification training
  • Working and assisting the general manager in all areas of the workplace
  • Knowledge of people matter
  • Collaborated with the General Manager on marketing initiatives to increase brand awareness and drive sales growth.
  • Developed and implemented new operational procedures, streamlining daily tasks and improving overall efficiency.

Education

High School Graduate -

Burk Horizon Southwest High School
Las Vegas
06-2013

Skills

  • Bilingual in English and Spanish
  • Food handling safety
  • Guest service

Skills And Acknowledgements

  • Food Handler’s Card
  • Servsafe Certified 07/22/23 thru 07/22/28
  • TAM Card
  • Bilingual fluently in English and Spanish

Certification

Servsafe Certified

Food Handler's Card

TAM Card

Timeline

Food and Beverage Server

SBE Group
06.2024 - Current

Food Service Manager

CCSD
01.2024 - 09.2024

Hospitality Manager

Golden Corral
04.2023 - 11.2023

Delivery Driver

Amazon Flex
11.2022 - Current

Assistant General Manager

ANB Concessions
08.2015 - 04.2023

High School Graduate -

Burk Horizon Southwest High School

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Leticia Herrera