Leticia Herrera
Las Vegas,NV
Summary
Learn new things daily, be successful, love my career, and be part of a team is my biggest objective.
Professional in service industry with track record of delivering high-quality customer experiences. Effective at managing diverse tasks while ensuring guest satisfaction. Reliable team player who adapts quickly to changing needs and maintains positive attitude. Skilled in communication and problem-solving.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Food and Beverage Server
SBE Group
Las Vegas, NV
06.2024 - Current
- Provided courteous, friendly service while multitasking in fast-paced environment.
- Greeted guests warmly to foster welcoming environment.
- Maintained a clean and organized dining area for an enjoyable guest experience.
- Remained focused, calm and professional during peak rush hours.
- Collaborated with kitchen staff to ensure timely delivery of food orders, resulting in positive feedback from customers.
- Checked on guests throughout meal to attend to needs and provide great service.
- Promoted a safe dining environment by adhering to strict food handling guidelines and maintaining cleanliness standards throughout the establishment.
- Adhered to health and safety standards while handling food and beverages.
- Assisted in maintaining a positive work environment by fostering open communication and teamwork among staff members, resulting in higher overall job satisfaction levels.
Delivery Driver
Amazon Flex
Las Vegas, NV
11.2022 - Current
- Delivered packages to customer doorsteps and business offices.
- Completed on-time deliveries by choosing best and most efficient routes.
- Improved customer satisfaction by ensuring timely and accurate deliveries of products.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
- Operated vehicle safely in highly congested areas with no traffic violations.
- Worked scheduled hours as required and took on available shifts during holidays and busy periods.
Food Service Manager
CCSD
Las Vegas, NV
01.2024 - 09.2024
- Trained and supervised new staff to enhance customer service skills and comply with food safety standards.
- Tracked food production levels, meal counts, and supply costs.
- Maintained effective supply levels by monitoring and reordering food stock and dry goods.
- Controlled labor hours and inventory costs through hands-on management and proactive changes.
- Upheld company policies consistently across all areas of operation while remaining flexible enough to address unique situations as they arose within the workplace setting.
Hospitality Manager
Golden Corral
Henderson, NV
04.2023 - 11.2023
- Managing FOH employees, implementing rules and expectations, food safety and training, managing registers, cash handling, nightly deposits, reviewing P&L’s, managing sales, labor, food cost
- Also inputting invoices, new hires, reviewing house rules with new employees
- Greeting guests, providing exceptional service
- Making sure buffet areas are clean and stocked
- Collaborated with various departments to achieve operational excellence, boosting overall guest experience quality.
Assistant General Manager
ANB Concessions
Las Vegas, NV
08.2015 - 04.2023
- Managing FOH & BOH employees, ordering deliveries, training new hires, management, and supervising shift leaders as well as hourly employees in a union house environment
- Executing onboarding, I-9’s, inventory, schedules, and P&L’s
- Managing labor daily, time and attendance, and daily operations
- Proficient with excel, word, PowerPoint, teams, zoom
- Interviewing new hires, discipline employees, and terminating employees
- Managing sales, and daily/weekly projections
- Working with customers directly
- Knowledge of POS systems
- Received and completed certification training
- Working and assisting the general manager in all areas of the workplace
- Knowledge of people matter
- Collaborated with the General Manager on marketing initiatives to increase brand awareness and drive sales growth.
- Developed and implemented new operational procedures, streamlining daily tasks and improving overall efficiency.
Education
High School Graduate -
Burk Horizon Southwest High School
Las Vegas06-2013
Skills
- Bilingual in English and Spanish
- Food handling safety
- Guest service
Skills And Acknowledgements
- Food Handler’s Card
- Servsafe Certified 07/22/23 thru 07/22/28
- TAM Card
- Bilingual fluently in English and Spanish
Certification
Servsafe Certified
Food Handler's Card
TAM Card
Timeline
Food and Beverage Server
SBE Group
06.2024 - Current
Food Service Manager
CCSD
01.2024 - 09.2024
Hospitality Manager
Golden Corral
04.2023 - 11.2023
Delivery Driver
Amazon Flex
11.2022 - Current
Assistant General Manager
ANB Concessions
08.2015 - 04.2023
High School Graduate -
Burk Horizon Southwest High School