Leticia Hitchens
Lincoln
Summary
Telecommunications Specialist with proven expertise in enhancing operational efficiency through effective communication and teamwork. Skilled in managing emergency calls and dispatching services, while maintaining meticulous records. Recognized for critical thinking and multitasking abilities, ensuring swift incident responses and superior customer service.
Overview
7
7
years of professional experience
Work History
Telecommunications Specialist
Delaware State Police
Georgetown
11.2024 - Current
- Worked effectively in team environments to make the workplace more productive.
- Documented all communications received via phone or radio transmissions accurately.
- Operated law enforcement communication equipment and NCIC database for information dissemination.
- Created incident reports and maintained comprehensive records of incoming calls and dispatches.
- Processed nine-one-one emergency calls to efficiently dispatch emergency services.
Engineer 12K
DE Army National Guard
Newark
03.2022 - Current
- Reclassified to 12K for deployment readiness.
- Executed plumbing, carpentry, and electrical projects to ensure operational functionality.
- Maintained engineering proficiency in plumbing, carpentry, and electrical disciplines for deployment requirements.
Military Police 31B
DE Army National Guard
Bear
04.2020 - Current
- Operate radio communications to ensure seamless coordination during tactical and garrison operations.
- Maintain tactical and garrison skills to enhance unit readiness and operational efficiency.
Public Safety Communications Officer
Beebe Healthcare
Rehoboth
05.2022 - 11.2025
- Coordinate radio communications and dispatch officers, ensuring swift incident response times.
- Oversee fire and alarm systems, promptly addressing alerts to maintain safety and security.
- Utilize advanced monitoring tools to track and report on system performance, enhancing operational efficiency.
- Multitask dispatching and taking calls, ensuring seamless communication and quick response.
- Operate radio communications to ensure seamless coordination during tactical and garrison operations.
- Maintain tactical and garrison skills to enhance unit readiness and operational efficiency.
Online Shopper
Walmart
Georgetown
12.2021 - 06.2022
- Collaborated with team to fulfill online orders, ensuring timely and accurate delivery to customers.
- Assisted customers in finding products or replacements, enhancing customer satisfaction.
Cashier
Harris Teeter
Millsboro
01.2021 - 11.2021
- Processed customer transactions efficiently and accurately, reducing checkout times.
- Assisted customers in locating products, enhancing their shopping experience.
- Handled cash and credit transactions, maintaining a balanced register.
- Resolved customer inquiries and issues, ensuring satisfaction.
Deli Cook
Pizza King
Georgetown
03.2019 - 12.2020
- Prepared and cooked diverse deli items, maintaining high quality and taste standards
- Maintained a clean and organized workspace, ensuring food safety and hygiene
- Enhanced customer satisfaction by consistently delivering well-prepared meals
- Collaborated with team to streamline kitchen operations, improving efficiency
Education
High School Diploma -
Sussex Central High School
Georgetown, DE06.2021
Some College (No Degree) - IT & Networking
Delaware Technical Community College-Terry
Georgetown, DESkills
- Communication
- Organization
- Skillful
- Customer Service
- Teamwork
- Expert
- Multitasking
- Critical Thinking
References
- SGT Miranda, George L. - jmcymcl7@gmail.com, (302) 548 - 8763
- Brian Anderson - bjoca@comcast.net, (302) 245 - 6813
- Joe Buck - jbuck8892@gmail.com, (302) 853 - 2214
Languages
Spanish
Native/ Bilingual
Timeline
Telecommunications Specialist
Delaware State Police
11.2024 - Current
Public Safety Communications Officer
Beebe Healthcare
05.2022 - 11.2025
Engineer 12K
DE Army National Guard
03.2022 - Current
Online Shopper
Walmart
12.2021 - 06.2022
Cashier
Harris Teeter
01.2021 - 11.2021
Military Police 31B
DE Army National Guard
04.2020 - Current
Deli Cook
Pizza King
03.2019 - 12.2020
High School Diploma -
Sussex Central High School
Some College (No Degree) - IT & Networking
Delaware Technical Community College-Terry
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