Leticia I Alvarez
Chicago,IL
Summary
I am interested in exploring the possibility of joining your organization. Enclosed is my resume; it will furnish you with information relative to my education, experience and abilities. As my resume indicates, I have experience in: telephone customer service, cashier, computer and management. I have the ability to work as a team player as well as, independently while being conscientious, precise and I possess excellent communication skills. I am looking to apply my talents and skills to a position within your company.
Overview
27
27
years of professional experience
Work History
Front Desk Receptionist
Chicago Eye Institute
08.2015 - Current
- Desk Filing creating Medical record charts.
- Worked effectively in fast-paced environments.
- Scanning office visits; testing any outside notes.
- Filling out pharmacy degree refill sheets for patients.
- Answering incoming calls.
- Pulling charts out for upcoming appointments and testing.
- Faxing any papers needed for another site.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
- Learned and adapted quickly to new technology and software applications.
- Adaptable and proficient in learning new concepts quickly and efficiently.
Cricket
12.2012 - 09.2013
- Customer service Inform customers of sales on phones and rate plans.
- Cash register credit card and cash transactions.
- Suggestive selling in accessories for phones.
- Key holder with responsibilities of opening and closing store.
- Balancing drawer at end of shifts.
- Handling paperwork at end of day to close out store.
- Preparing deposit for pickup.
- Sending out end of day sale totals through email to managers.
Lori’s Gifts
02.2012 - 02.2013
- Customer service Suggestive selling when needed.
- Cash register credit card and cash transactions.
- Phone orders to deliver to patients in hospital.
- Balance drawer during shift changes.
- Stock inventory as needed throughout day.
- Receive shipments and stock and back stock.
- Monitor inventory and ordering process.
Family Dollar Asst Manager
07.2011 - 02.2012
- Register transactions along with cash and credit card transactions.
- Went online to check emails and assignment due for projects, which facilitated new planogram displays or new end caps setup, and displayed sales promotions going on.
- Calling for weekly conference calls for all managers to see what’s going on.
- Handle heavy currency when doing declares for employee’s drawers when opening and before leaving.
- Voids and returns.
- Stocked inventory all over store.
- Initiated weekly truck deliveries fedex deliveries and other vendors with shipments.
- Managed weekly schedule approvals for employees to be paid.
Lori’s Gifts Asst Manager
04.2008 - 08.2011
- Customer Service.
- Register transactions along with cash and credit card transactions.
- Balance drawer beginning middle and end of day.
- Answered phone and do a phone order to take message place orders with vendors.
- Initiated opening packages of inventory with their invoices to mark off, and price stock and back stock.
- Stock inventory on sales floor and check if any items need to be ordered.
- Handle bank deposits in vault, and delivering weekly ups packages to drop off.
Gift Shop Sales Associate
02.2007 - 04.2007
- Customer Service.
- Register transactions along with cash and credit card transactions.
- Balance drawer beginning middle and end of day.
- Answer incoming calls and do phone orders for delivery or take messages.
- Operate package and check in products in invoice, and stock and back stock.
- Stock inventory on sales floor when needed.
Target
11.2005 - 11.2006
- Greet guest.
- Initiate fitting room duties by checking all equipment were returned, and make a list of missing ones.
- Clean fitting room area of carts.
- Put abandoned clothes in a certain order so they can be put back out on sales floor.
- Hand out number cards for items (clothing) trying on.
- Answer all incoming calls and transfer to areas asking for unless can assist with questions.
- Occasionally I was asked to fill in schedules, which entailed to call in people who want to come in on their day off to work.
- I also have handled rewrapping items that were opened and ticket them marked down.
- I would also handle ticketing clearance items to go back on the floor.
LaSalle Bank
01.1999 - 09.2005
- Greet Customers Handle transactions through computer, which entitles deposits, withdrawals, or looking up data when needed.
- Handle heavy cash transactions for business or personal accounts.
- Balance drawer and main coin vault.
- Answer phone calls that are either coin orders or need to be transferred.
- Back counter duties that were given, such as, organizing paperwork.
Education
No Degree - Health Information Technology
DeVry University
Chicago, IL06.2011
No Degree - Early Childhood Education
Northeastern University
Chicago, IL09.2002
High School Diploma -
Mather High School
Chicago, IL06.2001
Skills
- Customer service
- Attention to detail
- Time management
- Listening skills
- Cash handling
- Data entry
- Appointment scheduling
- Office organization
Languages
English
Full Professional
Spanish
Limited Working
Timeline
Front Desk Receptionist
Chicago Eye Institute
08.2015 - Current
Cricket
12.2012 - 09.2013
Lori’s Gifts
02.2012 - 02.2013
Family Dollar Asst Manager
07.2011 - 02.2012
Lori’s Gifts Asst Manager
04.2008 - 08.2011
Gift Shop Sales Associate
02.2007 - 04.2007
Target
11.2005 - 11.2006
LaSalle Bank
01.1999 - 09.2005
No Degree - Health Information Technology
DeVry University
No Degree - Early Childhood Education
Northeastern University
High School Diploma -
Mather High School