Leticia Jones
Waterville,MN
Summary
Compassionate Resident Care Aide with experience in providing physical and emotional support to residents in various healthcare settings. Possess strong skills in assisting with daily living activities, medication administration, and coordinating with medical professionals for resident care. Noted for enhancing quality of life through personalized care and fostering a supportive environment. Have consistently contributed to improved patient well-being and comfort.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Resident Care Aide
Elm Homes
Waseca, MN
11.2023 - Current
- Developed strong and trusting rapport with patients to facilitate smooth, quality care.
- Improved patient outlook and daily living through compassionate care.
- Supervised medication administration, personal hygiene and other activities of daily living.
- Provided conflict resolution and mediation between residents to maintain a positive living environment.
- Assisted residents with activities of daily living, such as bathing, grooming and dressing.
- Observed and documented changes in resident behavior.
- Assisted in transferring residents from beds to wheelchairs and other adaptive equipment as needed.
- Maintained a clean, safe and comfortable environment for the residents.
- Responded promptly to requests from residents for assistance with activities of daily living.
- Administered medications under the direction of a registered nurse or physician.
- Monitored vital signs and reported changes to the supervisor or nurse.
- Provided companionship and emotional support to residents.
- Participated in staff meetings and provided input on resident care plans.
- Performed light housekeeping duties, such as changing linens, cleaning bathrooms and dusting furniture.
- Encouraged socialization among residents through group activities, events, outings when applicable.
- Provided nutritional support by assisting with meal preparation and feeding when required.
- Supported residents' rights by maintaining confidentiality regarding medical information, care decisions, personal matters.
- Assisted with ambulation using gait belts, canes or walkers as necessary.
- Ensured that all resident care is provided according to established policies and procedures.
- Reported any concerns about resident health status to the supervisor or nurse immediately.
- Attended educational programs related to resident care as assigned by supervisor.
Kitchen Manager
Caseys's General Stores
Waterville, MN
12.2020 - Current
- Developed and implemented kitchen policies, procedures and quality standards.
- Conducted regular staff meetings to discuss menu changes, safety protocols and performance reviews.
- Trained new kitchen staff on proper food handling techniques and safety regulations.
- Monitored sanitation practices to ensure that all employees adhere to health department regulations.
- Ensured compliance with all applicable local, state and federal laws governing food service operations.
- Resolved customer complaints in a timely manner while maintaining a positive attitude towards guests at all times.
- Inspected equipment regularly to identify necessary repairs or replacements.
- Evaluated employee performance through observation of work habits, attitude toward customers and adherence to company policies.
- Managed employee relations by providing guidance on job duties as well as disciplinary actions when needed.
- Promoted an atmosphere of teamwork among kitchen staff members by fostering open communication between team members.
- Supervised food production processes ensuring high quality standards were met throughout each stage of preparation.
- Trained employees on cooking techniques, safety standards and performance strategies.
- Oversaw meal preparation and monitored food handling to encourage safety.
- Motivated kitchen staff by establishing goals to increase productivity and quality.
- Trained workers in food preparation, money handling, and cleaning roles to facilitate restaurant operations.
- Used learning tools and programs to develop and maintain knowledge of food products, promotions and sales functions.
- Trained new employees to perform duties.
- Worked in close collaboration with team members to ensure customers received high-quality service.
- Delegated work to staff, setting priorities and goals.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Resolved problems or concerns to satisfaction of involved parties.
- Distributed food to service staff for prompt delivery to customers.
- Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
Gym Attendant
PMI
Waterville, MN
09.2020 - 03.2022
- Provided assistance to members with equipment usage and safety protocols.
- Performed maintenance of equipment, including cleaning and restocking weights, mats, and other supplies.
- Assisted with membership signups by providing information on services, policies, and procedures.
- Conducted tours of the facility for prospective members.
- Verified member identification cards at entrance to ensure access rights were up-to-date.
- Ensured that all fitness classes adhered to health and safety regulations.
- Maintained accurate records of attendance in fitness classes and open gym sessions.
- Developed relationships with customers to encourage loyalty to the gym brand.
- Provided instruction on proper form when using exercise equipment.
- Oversaw recreation and fitness center activities, maintained security, safety and cleanliness of facilities, greeted members and guests and set up and tore down gym equipment.
- Cleaned and sanitized locker room to complete station assignments, wiping down gym equipment and restocking supplies.
- Conducted tours for new and potential members, discerned fitness needs, explained options for meeting needs, clearly explained membership terms and encouraged guests to join.
- Answered phones, issued equipment and completed guest check-in.
- Returned equipment to proper locations and re-racked weights, equipment and accessories.
- Educated and encouraged members and guests about available fitness programs and classes and guided fitness equipment users in proper, safe and beneficial operation.
- Used POS system to assist with new membership cards, change of address and billing questions.
Skills
- Mobility Assistance
- Resident advocacy
- Privacy and confidentiality
- Household organization
- ADL support
- Compassionate Caregiving
- Range of motion exercises
- Medication Administration
- Patient Care
- Laundry processing
- Recreational Activities
- Transfers
- Infection Control
- Behavior documentation
- Mental health care
- Ambulation support
- Positioning management
- Housekeeping
- Patient assistance
- Dressing assistance
- Meal Preparation
- Meal Planning
- Fall prevention
- Social interaction
- Meal assistance
- Emergency Response
- Medical equipment
- Dementia Care
- Personal Hygiene Assistance
- Transfer assistance
- Vital signs monitoring
- Toileting assistance
Certification
- cpr certified
Timeline
Resident Care Aide
Elm Homes
11.2023 - Current
Kitchen Manager
Caseys's General Stores
12.2020 - Current
Gym Attendant
PMI
09.2020 - 03.2022
- cpr certified
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