Summary
Overview
Work History
Education
Skills
Timeline
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Leticia Konadu Adjei

Peachtree Corners,GA

Summary

Work with dedication and integrity; exceed my employer’s expectations.

Result oriented individual with excellent influencing, negotiations, communications, and strong interpersonal relationship skills. A self-motivator and one that motivates others with good organizing skills. A team player and comfortable as a member of a team. A great deal of resilience and resourcefulness. Strong conceptual thinker with a probing and analytical mind, independent but very consultative, and excellent in maintaining positive corporate image. Easy going by nature, able to get along with both work colleagues and senior managers and a people’s person by nature. A Customer service representative with experience and open to learn.

Customer-focused professional with a background in customer service roles. Known for providing top-notch client support while maintaining high levels of customer satisfaction and loyalty. Strengths include exceptional communication, problem-solving skills, and ability to handle multiple tasks simultaneously. Proven track record of consistently improving operational processes to enhance the overall customer experience.

Overview

11
11
years of professional experience

Work History

Executive Assistant

Gulf Coast Regional Center
Panama City, Florida
03.2023 - 02.2025
  • Managed schedules, communications and task supporting my employers efficiency
  • Scheduled appointment, meetings and events
  • Handled personal errands and managing household tasks
  • Booked flights, accommodations, transportation and created detailed itineraries
  • Maintained records, databases and filing system
  • Conducted research on various topics as requested by my employer
  • Developed and maintained office procedures to streamline daily operations.
  • Prepared correspondence and documentation for internal and external communications.
  • Organized meetings, including logistics, agendas, and follow-up actions.
  • Developed reports using office software to support decision-making processes.
  • Monitored incoming emails and responded accordingly in a timely manner.
  • Performed data entry tasks into various software programs including MS Excel spreadsheets.
  • Answered telephone calls from customers or clients providing assistance where necessary.

Executive Assistant

360 Sports Management
Accra, Ghana
01.2019 - 01.2023
  • Soliciting sponsors for tournaments
  • Drafting of athlete contracts
  • Helped organized of football tournaments
  • Promotion of tournaments
  • Preparation of event grounds for tournaments
  • Arranged travel, meals, and tournament logistics
  • Maintained an up to date records and filing of all signed athletes
  • Designed PowerPoint presentations for monthly divisional meetings with top-level executives.
  • Wrote and distributed executive meeting agendas and minutes to department heads and executive team members.
  • Executed special objectives and projects in response to executive team and board member requests.
  • Prepared invoices and drafted memos for executives.
  • Filtered important calls and spam calls to help executives prioritize specific clients and expedite daily operations.

Customer Service Representative

Millicom
Accra, Ghana
06.2016 - 08.2018
  • Company Overview: AirtelTigo
  • Handled an average of inbound calls per day, resolving billing and product inquiries efficiently.
  • Provided high-quality support to customers daily through phone, email, and live chat.
  • Resolved inquiries and complaints with a high customer satisfaction rating.
  • Collaborated with sales and operations teams to ensure accurate order processing and timely delivery.
  • AirtelTigo
  • Assisted customers with inquiries and resolved issues efficiently.
  • Collaborated with team members to enhance service delivery processes.
  • Educated customers on products and services offered by the company.
  • Handled escalated complaints while ensuring customer satisfaction remained a priority.
  • Monitored service quality through regular feedback and performance evaluations.
  • Answered customer inquiries and provided accurate information regarding products and services.
  • Provided excellent customer service to resolve customer complaints in a timely manner.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.

Customer Reconciliation Assistant

Electricity Company of Ghana
01.2014 - 01.2015
  • Registered customers for separate meters, additional loads and New Service
  • Handled Billing Related complaints
  • Scheduled customers for estimation
  • Processed forms for Separate meters and New service
  • Printed out Quotations letters for customers to make payment
  • Reconciliation of BOT accounts
  • Finalization on replaced meters
  • Helped customers gain meters
  • Scheduled service and changed and ordered toner to keep printers and copiers functioning.
  • Monitored office services mailbox for business support needs and requests.
  • Participated in credit and collections activities.
  • Reviewed and approved vendor invoices.
  • Offered reception coverage to relieve staff during absences or breaks.
  • Assisted organizational efforts by filing, entering data and answering phones.

Education

MBA -

Hellenic American University

BSc - Marketing

Central University College

Skills

  • Typing information into computer databases
  • General office duties
  • Written communication
  • Oral communication
  • Using office equipment
  • Customer service
  • MS Office (Word, Excel, PowerPoint)
  • Working under pressure
  • Meeting deadlines
  • Reliability
  • Punctuality
  • Problem solving
  • Organizing
  • Team player
  • IT literacy
  • Fast learner
  • Telephone manner
  • Interpersonal skills
  • Office software proficiency
  • Customer relationship management
  • Research skills
  • Effective communication
  • Data analysis
  • Records management
  • Documentation preparation

Timeline

Executive Assistant

Gulf Coast Regional Center
03.2023 - 02.2025

Executive Assistant

360 Sports Management
01.2019 - 01.2023

Customer Service Representative

Millicom
06.2016 - 08.2018

Customer Reconciliation Assistant

Electricity Company of Ghana
01.2014 - 01.2015

MBA -

Hellenic American University

BSc - Marketing

Central University College