Leticia Lawson
Denver,CO
Summary
Dynamic healthcare professional with over 18 years of experience, including a pivotal role at UNC Heart Center. Demonstrates expertise in medical assisting and patient evaluation, complemented by a strong medical ethic. Proven track record in improving patient care and streamlining processes, evidenced by a 43% call coverage increase at Rocky Mountain Gastroenterology. Skilled in team leadership and patient education.
Overview
29
29
years of professional experience
1
1
Certification
Work History
Surgery Scheduler
Denver Endoscopy Center
Denver , CO
02.2024 - Current
- Provided patient education and answered questions regarding the surgery process.
- Coordinated with patients, staff, and physicians to ensure accurate scheduling of surgeries.
- Monitored and updated patient records in the electronic medical record system.
- Assisted with pre-operative preparation such as obtaining insurance authorizations, lab work, radiology tests.
- Ensured that all required documents were obtained prior to scheduled procedures.
- Collaborated with other hospital personnel to coordinate resources for optimal patient flow during surgery scheduling processes.
- Verified accuracy of billing information prior to submitting claims.
- Reviewed daily reports on pending cases, cancellations, and no shows in order to make adjustments as needed.
- Performed data entry into various computer systems related to surgery scheduling.
- Adhered to HIPAA guidelines when handling confidential information.
- Tracked inventory levels of medical supplies used during surgery procedures.
- Booked surgeries according to physician volume and maintained prompt turnaround times.
Procedure Scheduler and Staff Trainer
Rocky Mountain Gastroenterology
Lakewood, CO
04.2019 - 02.2024
- Pulled patient charts for upcoming appointments.
- Assisted patients in filling out pre-appointment paperwork.
- Secured pre-authorizations and pre-certifications for minor surgical procedures performed in office settings.
- Gathered personal and insurance information from each patient.
- Created and maintained accurate and confidential patient files according to regulatory mandates.
- Managed front office customer service, appointment management, billing and administration tasks to streamline workflow.
- Helped patients complete paperwork and explained processes and procedures.
- Assisted with hospital admissions and paperwork.
- Adhered to HIPAA requirements to safeguard patient confidentiality.
- Updated patient financial information to promote accurate record keeping.
- Contacted other medical facilities to confirm medical histories and prevent inaccurate diagnoses.
- Completed claims forms for different types of appointments and worked on resolutions for denials or other insurance issues.
- Answered 120 average daily phone calls to schedule appointments and address patient inquiries.
- Trained newly hired top talent to fill key positions and maximize productivity.
- Compiled and analyzed weekly trainee retention reports.
Scheduling Coordinator
Swedish Medical Center Auxiliary
Denver, CO
06.2022 - 01.2024
- Created and maintained employee schedules to ensure adequate staffing levels.
- Developed methods for tracking and managing scheduling data, including shift assignments and time off requests.
- Coordinated with department managers to adjust employee schedules as needed.
- Generated reports on attendance records, leave balances, overtime hours, and other related metrics for management review.
- Ensured accuracy of payroll information by verifying employee hours worked against timesheets submitted at the end of each pay period.
- Eliminated process discrepancies, implementing continuous improvements for scheduling procedures.
- Coordinated with HR to onboard new hires, including scheduling interviews and orientation sessions.
- Collaborated with department managers to forecast staffing needs and adjust schedules accordingly.
Field Training Specialist
Cubesmart L.P
Denver, COLORADO
02.2019 - 09.2019
- Oversaw the daily operations of the business activities and needs of customers while improving the overall growth of the location that had many unique challenges to overcome.
- Maintain a positive Google presence that allowed consumers to feel at ease and confident that their belongings were safe and secure.
- Maintain a professional atmosphere while showing empathy to my customer needs.
- Increased the occupancy of store by an overall 43% within an 8month period.
- Has shown a continuous progress in revenue sales, while finding innovative solutions to cut cost for the property.
- Successfully trained teammates on company standards and coaching skills.
- Delivered training at customer locations to instruct on proper Storage Policy usage.
- Received shipments and signed off on packages, documenting all incoming items in HIVE system.
- Created eye-catching merchandise displays to entice customers into store.
- Trained and mentors new employees to maximize team performance and achieve daily performance objectives.
- Managed day-to-day operations, including supervision and assignment delegation for 40-member team.
- Trained all new assistant managers and and general managers on store security, monetary procedures and customer service expectations.
General Manager
Cubesmart L.P
Malvern, PA
09.2018 - 09.2019
- Designed sales and service strategies to improve revenue and retention.
- Streamlined operational efficiencies by coordinating staff development and succession planning.
- Monitored supplier operations to verify quality, delivery schedule and conformance to contract specifications.
- Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.
- Oversaw all corporate communications to streamline data and information sharing initiatives.
- Managed and improved various procedures, including requirements, gaps analysis, training and development and new program rollouts.
Store Manager
CubeSmart Self Storage
Denver, CO
04.2017 - 09.2018
- Reorganized sales floor, changing product layout to optimize customer flow and improve product visibility.
- Minimized financial discrepancies by accurately controlling monthly operations budget.
- Exceeded specific team goals and resolved issues by partnering with staff to share and implement customer service initiatives.
- Secured store perimeter and enforced procedures to minimize losses and protect store assets.
- Updated store pricing, signage and merchandising based on current promotions.
- Supported management in exceeding customer service and quality standards.
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
- Attracted clientele to store by creating visual marketing concepts.
Healthcare Technician I and Medical Records Clerk
Murdoch Developmental Center
Butner, NC
12.2011 - 03.2016
- Provided care to individuals with developmental and behavior disabilities.
- Daily care consisted of educational and occupational training but not limited to daily hygiene care, grooming, bathing, dressing and provided transportation to activities and doctor appointments.
- Helped by serving meals, feeding when necessary, ambulating, turning and repositioning in bed.
- Purged outdated files.
- Observed confidentiality and safeguarded all patient-related information.
- Maintained complete confidentiality in accordance with organization and legal requirements.
- Scanned incoming documentation.
- Pulled patient charts for upcoming appointments.
- Obtained information by contacting appropriate personnel or patients.
- Consolidated diverse medical records.
- Retrieved medical charts for healthcare staff for filing in medical records.
- Organized patient charts, gathering medical histories, lab results and consents.
Medical Assistant
Chapel Hill Internal Medicine
Chapel Hill, NC
12.2009 - 12.2010
- Performed daily triage to patients assigned to office visits or follow-ups with assigned physician's scheduled for the day.
- Showed patients to examination rooms and prepared them for physician exam.
- Skillfully performed suture removals and wound care for patients of all ages.
- Provided patient education on procedures and treatments.
- Interviewed patients to obtain medical information and measure their vital signs, weight, and height.
- Maintained patient privacy and confidential patient information.
Medical Assistant/Medical Officer
UNC Heart Center/SICU/8 BedTower
Chapel Hill, NC
06.2007 - 03.2009
- Managed care for post-operative patients through discharge.
- Performed lab test and communicated results.
- Liaised between patients and physicians to ensure patient comprehension of treatment plans.
- Instructed patients and family members in proper discharge care.
- Provided necessary health education training for patients.
- Documented patient information obtained from interviews.
- Followed infection control procedures as well as maintained privacy and confidential patient information.
- Tested patient's glucose levels, measured urine and delivered properly collected specimens to lab.
- Trained staff to ensure compliance with local, national and federal requirements.
CNA
Hillcrest Convalescent Center
Durham, NC
03.2007 - 06.2008
- Provided caring companionship to elderly and developmental disabled patients.
- Worked as part of a team to ensure proper care of body mechanics and safety of patients.
- Provided all daily living tasks to enhance quality of life for the elderly.
- Provided primary resident care and assistance with daily living activities.
- Experienced with various medical conditions including but not limited to Parkinson's, Dementia, Diabetes, Cancer, Alzheimer's and Pages disease.
Rehabilitation Aide
Hillhaven Pettigrew Rehabilitation and Healthcare Center
Durham, NC
03.2003 - 04.2006
- Assisted residents with bathing, feeding, grooming, dressing, lifting and transferring.
- Often commended for maintain the safety, respect and dignity of residents.
- Provided primary care and assisted with daily living activities.
- Assisted patients with games, crafts, cooking, music, reading and other activities to enhance quality of life.
- Monitored patient's respirations activity, blood pressure, and blood glucose levels in response to medication administration.
Whirlpool and Wound Care Technician
Carver Living Center
Durham, NC
01.2001 - 02.2003
- Provided whirlpool and wound care treatments to elderly residents.
- Worked as part of a treatment team to ensure proper care of resident's wound and skin care and skin integrity.
- Provided quality nursing care in accordance with resident care policies and procedures.
- Obtained vital signs for a floor of 25 residents per shift.
- Monitored fluid intake and output levels for documentation.
- Followed Infection control procedures.
- Participated in unit based Quality Assurance Program.
CNA
Roxboro Nursing Center
Roxboro, NC
05.1996 - 04.1999
- Provided professional care to residents with disabilities to ensure a better quality of life.
- Provided caring companionship to elderly and developmentally disabled residents.
- Assisted with the activities of daily living in which grooming, bathing, feeding, ambulating and range of motion was performed on each resident.
- Obtained residents daily vital signs, intake/out, weight and height for proper documentation.
- Worked as a team to ensure proper body mechanics and transferring techniques for resident safety.
Education
Guilford Technical Community College
Greensboro, NC2011
Alamance Community College
Burlington, NCBusiness Management-Associate/ Certified Nursing Assistant Certifications CPR/AED Certified, Certified Nursing Assistant, BLS, HHA, Medication Administration Certified -
Kentucky Technical Community College
Frankfort, KYSkills
- Medical Assisting
- Strong medical ethic
- Patient evaluation and intervention
- Strong clinical judgment
- Solid background in critical care nursing
- Proficiency with computerized charting
- Foley catheter care insertion/removal
- Insulin medication assistance
- Drug administration and dosage
- Daily living activity assistance
- Areas of clinical experience include [Spirometry, EKG/ECG, Ear wash, Wound Care]
- Meticulous organizational skills
- 18years' experience providing in-patient and out-patient care
- CPR/AED Certified
- Heart/Holter Monitor Application
- Experienced in wound care and cleaning
- Strong knowledge of infection control standards
- Blood pressure, Administration, Treatment plans
- Business Management, Office, Triage
- Cancer, Nursing, Unique
- Clinical experience, Organizational skills, Vital signs
- Coaching, Bathing, Wound Care
- Cooking, Patient care
- CPR, Patient evaluation
- Critical care nursing, Patient privacy
- Diabetes, Policies
- Documentation, Primary care
- EKG, Progress
- Filing, Quality
- Health education, Quality Assurance
- Infection control, Range of motion
- Lab test, Reading
- Serving meals, Safety
- Medical Assisting, Sales
- Medication administration, Skin care
- Medication, Transportation
- Employee supervision and motivation
- Store opening and closing procedures
- Retail inventory management
- Outstanding communication skills
- Staff training and development
- Team-oriented
- Accurate cash handling
- Reliable
- Training and coaching
- Cross-functional collaboration
- Compliance requirements
- Business development
- Relationship Building
- Employee mentoring
- Training program design
- Training program development
- Educating patients
- Payment collection
Accomplishments
- Documentation.
- Ensured carting accuracy through precise documentation.
- Documented patient information obtained from intake interviews.
- Prepared regular charts on patient's health related history, medication restrictions and allergies.
- Patient Transfer/ safely lifted up 80 pounds and push/pull 300 pounds on wheels.
- Vital Screening {Measured average of 30 patients' weight, height, body temperature, pulse rate and blood pressure daily.}.
- Monitored patient's respiration activity, blood pressure and blood glucose levels in response to medication administration.
- Assessment.
- Executed full patient assessment, including NG and G tubes.
- Collaboration.
- Collaborated with physicians, nurses, and other team leaders to plan and implement patient care and treatment.
Additional Information
- Professionally trained Medical Assistant and Certified Nursing Assistant with experienced ensuring high standards of culturally competent care for a wide variety of patients with diverse needs.
Certification
CPR
Timeline
Surgery Scheduler
Denver Endoscopy Center
02.2024 - Current
Scheduling Coordinator
Swedish Medical Center Auxiliary
06.2022 - 01.2024
Procedure Scheduler and Staff Trainer
Rocky Mountain Gastroenterology
04.2019 - 02.2024
Field Training Specialist
Cubesmart L.P
02.2019 - 09.2019
General Manager
Cubesmart L.P
09.2018 - 09.2019
Store Manager
CubeSmart Self Storage
04.2017 - 09.2018
Healthcare Technician I and Medical Records Clerk
Murdoch Developmental Center
12.2011 - 03.2016
Medical Assistant
Chapel Hill Internal Medicine
12.2009 - 12.2010
Medical Assistant/Medical Officer
UNC Heart Center/SICU/8 BedTower
06.2007 - 03.2009
CNA
Hillcrest Convalescent Center
03.2007 - 06.2008
Rehabilitation Aide
Hillhaven Pettigrew Rehabilitation and Healthcare Center
03.2003 - 04.2006
Whirlpool and Wound Care Technician
Carver Living Center
01.2001 - 02.2003
CNA
Roxboro Nursing Center
05.1996 - 04.1999
CPR
Guilford Technical Community College
Alamance Community College
Business Management-Associate/ Certified Nursing Assistant Certifications CPR/AED Certified, Certified Nursing Assistant, BLS, HHA, Medication Administration Certified -
Kentucky Technical Community College
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