Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

LETICIA LEDEZMA

Canton,TX

Summary

Dynamic Licensed Insurance Representative with proven expertise at State Farm Insurance in enhancing customer satisfaction and resolving complex inquiries. Skilled in data entry and payment processing, I excel in multitasking and maintaining organized records. Committed to delivering tailored insurance solutions that meet diverse client needs while ensuring compliance with industry standards.

Overview

19
19
years of professional experience

Work History

Licensed Insurance Representative

STATE FARM INSURANCE
FORNEY, TX
10.2022 - Current
  • Developed procedures to ensure customer satisfaction, including responding to inquiries and resolving problems
  • Greeted customers and provided prompt, courteous service
  • Assisted with customer inquiries, complaints, and requests for information regarding insurance policies
  • Processed new policy applications and updated existing policy documents
  • Verified accuracy of customer data entered into the system
  • Maintained accurate records of customer interactions and transactions
  • Researched relevant policy information to answer customer questions
  • Provided quotes on various types of insurance policies
  • Facilitated payment processing for premium payments and renewals
  • Advised customers on available coverage options that best fit their individual needs
  • Responded promptly to emails and phone calls from customers seeking assist

Insurance Customer Service Representative

Wallace & Murray Insurance
Canton, TX
05.2009 - 08.2024
  • Greeted customers and provided prompt, courteous service
  • Assisted with customer inquiries, complaints, and requests for information regarding insurance policies
  • Processed new policy applications and updated existing policy documents
  • Researched relevant policy information to answer customer questions
  • Provided quotes on various types of insurance policies
  • Facilitated payment processing for premium payments and renewals
  • Advised customers on available coverage options that best fit their individual needs
  • Ensured compliance with company guidelines and regulatory standards when dealing with customers' accounts or policies
  • Actively participated in training sessions to stay up-to-date on changes in regulations related to insurance policies
  • Responded promptly to emails and phone calls from customers seeking assistance
  • Processed insurance policy changes and updates accurately and efficiently
  • Provided detailed explanations of insurance coverage and policy limitations to customers
  • Compiled and maintained accurate records of customer policies, transactions, and correspondence

Data Entry Specialist

Concentra Occupational Health
PLANO, TX
04.2022 - 10.2022
  • Medical Data Entry for Concentra

Insurance Customer Service Representative

State Farm
Forney, TX
08.2014 - 04.2022
  • Developed procedures to ensure customer satisfaction, including responding to inquiries and resolving problems
  • Greeted customers and provided prompt, courteous service
  • Assisted with customer inquiries, complaints, and requests for information regarding insurance policies
  • Processed new policy applications and updated existing policy documents
  • Verified accuracy of customer data entered into the system
  • Maintained accurate records of customer interactions and transactions
  • Researched relevant policy information to answer customer questions
  • Provided quotes on various types of insurance policies
  • Facilitated payment processing for premium payments and renewals
  • Advised customers on available coverage options that best fit their individual needs
  • Responded promptly to emails and phone calls from customers seeking assistance

Insurance Customer Service Representative

Hill Insurance
Wills Point, TX
05.2006 - 08.2009
  • Greeted customers and provided prompt, courteous service
  • Facilitated payment processing for premium payments and renewals
  • Performed administrative duties such as filing, scanning, faxing, copying documents
  • Greeted visitors and provided them with assistance
  • Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel
  • Performed data entry tasks into various computer systems accurately and promptly
  • Managed all incoming mail distribution, courier services, faxes, and photocopying documents as requested
  • Provided administrative support to staff members including typing letters, filing documents, and scanning and copying documents when necessary
  • Processed customer payments using cash registers or point-of-sale terminals according to company policies and procedures
  • Maintained an organized filing system of confidential client information in accordance with company policy
  • Provided excellent customer service at all times while interacting with both internal and external customers

Education

High School Diploma -

EDGEWOOD HIGH SCHOOL
EDGEWOOD, TX
05.1993

Skills

  • Customer Service
  • Multitasking Abilities
  • Organizational Skills
  • Document Review
  • Self Motivation
  • Multi-tasking
  • Insurance confirmation
  • Data entry
  • Payment processing

References

References available upon request.

Timeline

Licensed Insurance Representative

STATE FARM INSURANCE
10.2022 - Current

Data Entry Specialist

Concentra Occupational Health
04.2022 - 10.2022

Insurance Customer Service Representative

State Farm
08.2014 - 04.2022

Insurance Customer Service Representative

Wallace & Murray Insurance
05.2009 - 08.2024

Insurance Customer Service Representative

Hill Insurance
05.2006 - 08.2009

High School Diploma -

EDGEWOOD HIGH SCHOOL

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