Summary
Overview
Work History
Education
Skills
Accomplishments
SAP Superuser
Languages
Timeline
Generic

Leticia Linares

Marshall,MO

Summary

With a proven track record at Cargill, I excel in technical troubleshooting and fostering team collaboration. My expertise in data backup and recovery, coupled with a knack for driving process improvements, has significantly enhanced operational efficiency. Demonstrated success in incident management and a commitment to excellence underscore my ability to meet and exceed employer expectations.

Systems professional with robust background in systems management and support. Known for enhancing operational efficiency and providing reliable system solutions. Valued team collaborator with results-driven approach and adaptable to evolving environments. Skilled in network administration and systems integration.

Overview

18
18
years of professional experience

Work History

Plant Systems Specialist

Cargill
10.2022 - Current
  • Developed comprehensive documentation outlining system architecture, functionality, and troubleshooting procedures.
  • Designed custom applications as needed, improving workflow efficiency and overall productivity within the organization.
  • Identified and resolved technical issues quickly, minimizing disruptions to operations and maintaining high service levels.
  • Modeled system usage patterns to determine training protocols and educational material guidelines.
  • Implemented system upgrades to maintain optimal performance levels and accommodate business growth.
  • Communicated deficits in system performance to senior leadership, recommending appropriate corrective measures.
  • Established backup protocols for critical data, reducing the risk of loss due to hardware failure or other unforeseen events.
  • Installed, configured, tested and maintained operating systems, application software, and system management tools.
  • Conducted thorough analyses of existing systems to identify areas for improvement and optimization.
  • Provided responsive remote support for users experiencing technical difficulties, resolving issues efficiently while maintaining excellent customer relations skills throughout interactions.
  • Assisted in the selection of new technology tools, ensuring alignment with organization objectives and budget constraints.
  • Reduced downtime with proactive maintenance and routine system checks.
  • Collaborated with cross-functional teams to develop customized solutions for unique business needs.
  • Diagnosed and executed resolution for network and server issues.
  • Set up hardware and software in optimal configurations to meet network performance requirements.
  • Improved overall user experience through support, training, troubleshooting, improvements and communication of system changes.
  • Investigated and corrected problems with printers, copiers and other peripheral devices.

Business Support Services

Cargill
01.2018 - 09.2022
  • Conducted regular performance evaluations for team members, identifying areas for improvement and providing constructive feedback.
  • Collaborated with cross-functional teams on projects aimed at improving overall customer experience within the organization.
  • Championed company culture initiatives, consistently reinforcing core values and fostering a positive work environment for all team members.
  • Served as an escalation point for high-priority cases, ensuring timely resolutions that met client needs.
  • Developed and maintained strong relationships with key clients, ensuring continued business growth.
  • Created effective communication channels between departments, fostering collaboration and teamwork.
  • Implemented process improvements to reduce response times and increase issue resolution rates.
  • Led a team of support professionals to deliver exceptional service levels and resolve complex issues promptly.
  • Maintained up-to-date knowledge of industry best practices for customer support operations, incorporating new ideas into existing workflows as needed.
  • Developed comprehensive documentation to assist in troubleshooting efforts, reducing time spent on issue resolution.
  • Streamlined internal processes for improved team productivity and client satisfaction.
  • Mentored junior staff members, providing guidance on best practices in customer service management.
  • Created, prepared, and delivered reports to various departments.
  • Monitored customer service metrics and provided feedback to team members, upholding quality standards.
  • Organized and updated databases, records and other information resources.
  • Created organized filing system to manage department documents.
  • Identified opportunities to streamline processes and improve office operations and efficiency.
  • Created reports, presentations and other materials for executive staff.
  • Coordinated office events, seminars and meetings for staff and clients.
  • Oversaw appointment scheduling and itinerary coordination for both clients and personnel.
  • Completed bi-weekly payroll for 15 employees.
  • Analyzed and solved multi-faceted problems that effected executive leaders and business initiatives.

Translator and Interpreter

Self Employed
05.2017 - 01.2018
  • Delivered exceptional customer service to both English-and Spanish-speaking clients through skillful written and verbal communication abilities.
  • Facilitated clear communication between healthcare providers and patients, bridging language barriers for optimal care delivery.
  • Strengthened relationships with clients by providing culturally sensitive interpretations that demonstrated respect and understanding.
  • Served as a trusted resource for colleagues seeking guidance on Spanish language usage or cultural norms when working with diverse populations.

Patient Care Coordinator

Katy Trail Community Health
10.2015 - 03.2017
  • Managed sensitive patient information with strict adherence to HIPAA guidelines, maintaining confidentiality and privacy at all times.
  • Provided exceptional customer service by addressing concerns, answering questions, and ensuring patient satisfaction with their care experience at the clinic.
  • Enhanced patient satisfaction by efficiently scheduling appointments and managing patient flow.
  • Streamlined communication between patients and healthcare providers, ensuring timely responses to inquiries and concerns.
  • Assisted the team with translation when needed.
  • Provided compassionate support for families during difficult healthcare decisions, acting as a liaison between them and their loved ones'' medical team.

Quality Assurance Technician

Cargill
10.2006 - 10.2011
  • Conducted root cause analyses for identified defects, implementing preventive measures to minimize recurrence rates.
  • Performed thorough inspections of incoming materials and outgoing products.
  • Contributed to continuous improvement initiatives by actively participating in regular team meetings and sharing insights about potential areas of improvement.
  • Inspected finished products for overall quality and adherence to customer specifications.
  • Reduced customer complaints with proactive identification of potential issues during routine testing procedures.
  • Collaborated with cross-functional teams to develop comprehensive quality control strategies, ensuring optimal product performance.
  • Maintained accurate documentation of all quality-related activities, facilitating easy access to records when needed.
  • Helped uncover and fix production problems in order to reduce overall defect rates.

Education

Bachelor of Science - Computer Networking And Business Administration

Missouri Valley College
Marshall, MO
12-2014

Skills

  • Data backup and recovery
  • Technical troubleshooting
  • Application support
  • Incident management
  • Documentation management
  • Systems analysis
  • Network administration
  • Hardware configuration
  • Operating systems expertise
  • Process data analysis
  • Hardware troubleshooting
  • Data analytics

Accomplishments

  • Achieved minimal production down time by completing label adjustments with accuracy and efficiency.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.

SAP Superuser

  • Completed SAP Superuser training and assisted with the transition and implementation of SAP.

Languages

Spanish
Native or Bilingual

Timeline

Plant Systems Specialist

Cargill
10.2022 - Current

Business Support Services

Cargill
01.2018 - 09.2022

Translator and Interpreter

Self Employed
05.2017 - 01.2018

Patient Care Coordinator

Katy Trail Community Health
10.2015 - 03.2017

Quality Assurance Technician

Cargill
10.2006 - 10.2011

Bachelor of Science - Computer Networking And Business Administration

Missouri Valley College

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Leticia Linares