Leticia Figueroa
Tustin,USA
Summary
Energetic, dependable, results-driven professional seeking an Administrative Assistant position that will allow me to utilizing my communication, organizational, and problem solving skills. Bringing expertise in, record keeping, clerical work and goal setting to ensure a smooth working and efficient environment.
Overview
8
8
years of professional experience
Work History
Receptionist
A Better Way Psychiatry & TMS
08.2023 - Current
- Managed a high volume of incoming calls, efficiently routing them to the appropriate departments
- Scheduled appointments and maintained calendars for multiple executives, ensuring optimal time management
- Responded to inquiries from clients and employees in a timely manner, providing accurate information or directing them to the appropriate resources
- Handled sensitive documents with confidentiality and discretion, maintaining strict adherence to privacy policies
- Assisted with administrative tasks such as filing documents, photocopying materials, and preparing correspondence
- Resolved customer complaints or issues promptly and professionally to maintain customer satisfaction
- Trained new receptionists on office procedures and protocols to ensure consistent service delivery across shifts
- Handled patient inquiries, providing accurate information regarding services and treatment options.
- Confirmed appointments, communicated with clients, and updated client records.
- Resolved customer problems and complaints.
Front desk Receptionist
Orange County Rescue Mission
01.2022 - 07.2022
- Greeted and welcomed guests, providing a positive first impression of the company
- Managed a high volume of incoming calls, directing them to the appropriate departments or individuals
- Efficiently handled all incoming and outgoing mail, packages, and deliveries
- Maintained cleanliness and organization of the front desk area at all times
- Responded promptly to customer inquiries in person, via phone or email, resolving issues effectively
- Managed visitor logbook accurately by recording necessary details for security purposes
- Handled confidential information with utmost discretion while maintaining strict confidentiality protocols
- Trained new receptionists on office procedures, phone systems, and customer service best practices
Seasonal accounting clerk
O.C. Rescue Mission
10.2021 - 12.2021
- Assisted in the annual audit process by providing necessary documentation and supporting schedules
- Utilized accounting software systems (e.g., QuickBooks) to record financial transactions accurately
- Provided support during budgeting process by gathering relevant data and assisting in budget preparation
- Maintained confidentiality of sensitive financial information at all times
- Maintained accurate records of fixed assets, including depreciation schedules
- Served as a backup for other accounting team members during periods of high workload or absence
Administrative Assistant/Receptionist
11 Health & Technologies Inc
08.2017 - 06.2021
- Ordering supplies for the office and product from other manufactures for the company
- Oversaw two company apartments that were rented out to out of country employees
- Answered phones, faxed and scanned documents
- Prepared mailing envelopes and handled all incoming mail
- Performs general office duties, such as maintaining records, filing, copying, scanning, faxing and updating databases
- Prepares reports, notices, worksheets, and other documents, using Microsoft Word and Excel.
- Coordinated and organized company events, including conferences, seminars, and team-building activities
- Screened phone calls and emails for executives, providing accurate information or redirecting inquiries to appropriate staff members
- Assisted with the onboarding process of new employees by preparing necessary paperwork and coordinating orientation sessions
- Handled sensitive information with utmost confidentiality while maintaining data integrity at all times
- Developed strong relationships with vendors to negotiate favorable terms for office supplies procurement resulting in cost savings of XX%
- Researched pricing options from various suppliers/vendors leading to cost savings of XX% on office equipment purchases
- Responded to inquiries from clients/customers in a timely manner, providing accurate information or directing them to the appropriate department/personnel for assistance
Education
Some college - Community Social Services
Santa Ana College
Santa Ana, CA04.2024
High school diploma - undefined
Tustin Adult School
Tustin, CA06.2015
Skills
- Proficient in Microsoft Office 2016
- Proficient in Quickbooks
- Professional attitude
- Solves problems leading to higher productivity
- Databases
- Exercises good judgment and keeps supervisor informed
- Friendly
- Great communication, organizational skills
- Bi-lingual English and Spanish
- Exceptional record keeping, data entry and research
- Salesforce
- Workday
- Excellent customer service skills
- Personable
Languages
Spanish - Intermediate
Timeline
Receptionist
A Better Way Psychiatry & TMS
08.2023 - Current
Front desk Receptionist
Orange County Rescue Mission
01.2022 - 07.2022
Seasonal accounting clerk
O.C. Rescue Mission
10.2021 - 12.2021
Administrative Assistant/Receptionist
11 Health & Technologies Inc
08.2017 - 06.2021
High school diploma - undefined
Tustin Adult School
Some college - Community Social Services
Santa Ana College
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