LETICIA LOPEZ
Harrisonburg,VA
Summary
Bilingual Employee Benefits Account Manager with 15+ years of experience in benefits administration, HR operations, and client account management. Skilled in managing 70+ small group accounts, delivering customized benefits solutions, and conducting open enrollments from start to finish in both English and Spanish. Expert in carrier negotiations, benefit administration systems, and both fully insured and self-funded products. Recognized for bridging communication gaps through translation and cultural understanding to enhance employee engagement.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Employee Benefits Account Manager
LD&B Insurance
06.2020 - Current
- Manage a book of business of 70+ small group accounts (
- Conduct client open enrollment processes from start to finish, ensuring accuracy and compliance.
- Evaluate multiple carrier options to select optimal plans based on coverage, pricing, and service.
- Deliver Spanish-language presentations and produce bilingual benefits brochures to improve engagement.
- Work with fully insured, level-funded, and proprietary self-funded products.
- Handle ancillary product quoting and manage carrier relationships.
HR Benefits Coordinator
George’s Chicken
05.2007 - 01.2018
- Administered benefits programs for 1,000+ employees, including FMLA, medical, and personal leave.
- Coordinated open enrollment meetings in English and Spanish, increasing employee participation rates.
- Oversaw Bravo Wellness Program scheduling and multi-site testing operations.
- Conducted hiring, terminations, and corrective actions while ensuring compliance with HR policies.
- Served as primary translator for benefits communications and HR interactions.
Medical Department / CNA
George’s Chicken
05.2007 - 01.2009
- Conducted new hire and DOT physicals and processed worker’s comp accident reports.
- Tracked various leave types and facilitated insurance payment collections.
- Assisted HR with Spanish-language interviews and onboarding.
Education
High School Diploma -
Skills
- Employee Benefits Administration
- Small Group Account Management
- Carrier Negotiations & Plan Selection
- Fully Insured & Self-Funded Plans
- Ancillary Product Quoting
- Bilingual Communication (English/Spanish)
- Client Relationship Management
- Benefits Enrollment & Presentations
Certification
Virginia Health, Life & Annuities License
Timeline
Employee Benefits Account Manager
LD&B Insurance
06.2020 - Current
HR Benefits Coordinator
George’s Chicken
05.2007 - 01.2018
Medical Department / CNA
George’s Chicken
05.2007 - 01.2009
High School Diploma -
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