LETICIA M AMAYA
San Antonio,TX
Summary
Tech-savvy educator and customer-focused professional with experience supporting K–12 schools, managing detailed data systems, onboarding users, training staff, and delivering high-quality communication. Skilled at troubleshooting technology, maintaining engagement, and building strong relationships with stakeholders. SPED EC–12 certified and recognized for excellence in education, ready to leverage teaching, tech, and communication expertise in a Customer Success Manager role, supporting schools and digital learning platforms.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Special Education BMC Teacher
Northside Independent School District
San Antonio, USA
Current - Current
- Acted as the primary point of contact for families, administrators, and support teams, ensuring clear communication and alignment, mirroring student documentation management.
- Delivered onboarding-like support to students and teachers by training them on digital instructional tools, data platforms, and classroom software.
- Maintained highly detailed documentation, behavior logs, and progress data using digital systems, demonstrating strong CRM-ready skills.
- Coordinated and led meetings similar to customer check-ins, focused on progress updates, goal-setting, and engagement improvement.
- Troubleshot classroom technology issues, and supported staff in implementing digital learning solutions.
Special Education Clinical Teacher
KIPP: San Antonio Charter School
San Antonio, USA
08.2024 - 12.2024
- Provided individualized support and digital progress monitoring, maintaining accurate data systems aligned with IEP goals.
- Communicated frequently with teachers, and support staff to ensure consistent engagement and satisfaction, similar to managing a customer portfolio.
- Designed and implemented differentiated learning strategies using digital platforms to increase student engagement and success.
- Managed documentation, tracked usage, and supported classroom technology needs, strengthening tech-forward workflow management.
Banker
Randolph Brooks Credit Union
San Antonio, TX
12.2022 - 08.2024
- Managed financial transactions and customer accounts with accuracy.
- Delivered professional customer service, problem-solving, and clear communication.
- Strengthened data management and attention-to-detail skills, transferable to Customer Success.
- Evaluated customer needs to recommend tailored banking solutions for individual financial goals.
- Trained new employees on transaction processing and customer service best practices.
Instructional Resource Teacher
San Antonio Independent School District
San Antonio, USA
01.2021 - 02.2022
- Supported digital instructional tools and materials, assisting teachers, and troubleshooting technology.
- Documented student behavior and progress in digital systems.
- Provided onboarding support to new students and staff on classroom tools.
- Maintained organized communication channels, and digital records.
Education
Master of Science - Special Education Leadership
TEXAS A&M INTERNATIONAL UNIVERSITY
Laredo, TX03-2026
Bachelor of Science - Interdisciplinary Studies
STEPHEN F AUSTIN STATE UNIVERSITY
TexasSkills
- Customer success and account management: onboarding, engagement, upsell identification, and customer advocacy
- Technical skills: Google Suite, Clever, ClassLink, LMS/SIS systems, digital data tracking, and tech troubleshooting
- Communication and leadership: Parent/teacher communication, meetings, training, presentations, and collaboration
- Education expertise: SPED EC–12, differentiated instruction, behavior support, IEP documentation, progress monitoring
Certification
- Special Education EC-12
- Edtpa Special Education Certified
Languages
- English, Fluent
- Spanish, Fluent
Nominations
Special Education Teacher of the Year
Timeline
Special Education BMC Teacher
Northside Independent School District
Current - Current
Special Education Clinical Teacher
KIPP: San Antonio Charter School
08.2024 - 12.2024
Banker
Randolph Brooks Credit Union
12.2022 - 08.2024
Instructional Resource Teacher
San Antonio Independent School District
01.2021 - 02.2022
Master of Science - Special Education Leadership
TEXAS A&M INTERNATIONAL UNIVERSITY
Bachelor of Science - Interdisciplinary Studies
STEPHEN F AUSTIN STATE UNIVERSITY