LETICIA MARIA CASTRO TORREGLOSA
Provo,UT
Summary
Bilingual professional with solid background in logistics management and extensive experience in crosscultural communication. U.S. Permanent Resident with demonstrated leadership capabilities, adaptability, and excellent customer service skills. Dedicated mother seeking to re-enter the workforce, bringing determination, responsibility, and commitment to every project.
Overview
1
1
year of professional experience
1
1
Certification
Work History
Full-Time Missionary
The Church of Jesus Christ of Latter-day Saints
11.2019 - 05.2021
- Cross-cultural Communication: Daily interaction with people from diverse cultural and socioeconomic backgrounds
- Leadership and Teamwork: Coordinated community activities and directed work teams
- Customer Service: Provided personalized attention and resolved specific community needs
- Language Development: Advanced English proficiency through full immersion environment
- Planning and Organization: Managed schedules, resources, and weekly/monthly objectives
- Adaptability: Worked effectively in different environments and challenging situations
Education
Higher Education Program -
BYU Pathway Worldwide
12-2024
Technology Degree - Logistics Management
National Learning Service (SENA)
03-2022
High School Diploma -
Educational Institution Cuarta Poza De Manga
Cartagena, Colombia11-2016
Skills
- Microsoft Office Suite
- Social media management
- Digital communication tools
- Online learning platforms
- Logistics management and supply chain
- Call center customer service
- Planning and organization
- Problem solving
- Working under pressure
- Team collaboration
- Customer service
- Leadership development
- Creativity and innovation
Certification
FUNVAL, English for Call Center, 2021, English telephone communication techniques, Customer service in bilingual environment, Call center software management, Service and sales protocols
Additional Information
U.S. Permanent Resident, Full-time, Highly motivated and determined professional with great enthusiasm for contributing to organizational success while balancing family responsibilities
Core Competencies
Native, Fluent (Conversational and Professional), Microsoft Office Suite (Word, Excel, PowerPoint, Outlook) - Advanced Level, Social Media Management (Facebook, Instagram, LinkedIn), Digital communication tools, Online learning platforms, Logistics management and supply chain, Call center customer service, Planning and organization, Problem-solving, Working under pressure
References
Britton Williams (385) 214-4690
Timeline
Full-Time Missionary
The Church of Jesus Christ of Latter-day Saints
11.2019 - 05.2021
Higher Education Program -
BYU Pathway Worldwide
Technology Degree - Logistics Management
National Learning Service (SENA)
High School Diploma -
Educational Institution Cuarta Poza De Manga