Leticia Martinez
Whittier,CA
Summary
Experienced collections specialist with 20 years experience with ASC. Proven track record of successfully recovering past due and reducing bad debit. Equipped with strong problem solving abilities, willingness to learn and excellent communication skills.
Skilled in preparing account statements,collections and debits. Strong attention to detail and ability to work in a fast paced environment.
Overview
21
21
years of professional experience
Work History
Senior Collections Specialist
Asc
2867 Vail Ave Commerce, Ca.90040
08.2004 - Current
- Managed a high-volume workload maintaining my accounts 95% current
- Provide exceptional customer service during the collections process, addressing concerns promptly and professionally.
- Built strong relationships with customers
- Researched accounts and completed due diligence to resolve collection problems.
- Trained new team members on accounts, collections and debits
- Billing and Cash posting
- Coordinated with sales and customer service departments to address underlying issues leading to non-payment.
- Responded to customer inquiries and provided detailed account information.
- Researched billing errors and discrepancies to initiate corrective action
- Credit releases
- Set up new accounts complete whole credit process
Education
High School Diploma -
Whittier High
Whittier01-1999
Skills
- Process credit card payments
- Credit analysis
- Dispute resolution
- Credit reporting
- Collections
- Account review
- Account reconciliation
- Credit and collections
- Team-oriented
- Problem-solving abilities
- Reliability
- Excellent communication
Timeline
Senior Collections Specialist
Asc
08.2004 - Current
High School Diploma -
Whittier High